How to apply for Putin's benefits through State Services - Step-by-step instructions

What documents are required?

The claim is made in your personal account on the portal, so you must first register or log in.

Before writing a complaint against State Services, documentation is prepared confirming that the citizen is right. It depends on each specific situation. These include:

• written statements of witnesses;
• copies of applications to government agencies;
• responses from employees of authorities, which provide a refusal to provide a service, as well as the reasons for such a decision;
• video or audio recordings of the applicant speaking to a representative of the institution.

If a citizen complains about an employer who violates the labor rights of an employee, he contacts the labor inspectorate or the prosecutor's office. If human rights are violated by employees of management companies providing housing and communal services, then filing a complaint with the housing inspectorate is required.

Attention! Sometimes, with the help of a pre-trial resolution of the issue, it is possible to avoid litigation, but at the same time the citizen receives compensation.

Instructions for filing a complaint

Initially, it is chosen where to complain about the State Services, and documents are also prepared that serve as proof of the applicant’s correctness. Filing a complaint through the portal is a fairly simple procedure. The instructions are divided into stages:

• a citizen registers on the portal, after which the entry is confirmed by government agencies;
• login to the personal account is carried out;
• select a section called “Pre-trial appeal”, and it is located on the main page at the bottom;
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• when you select the desired category, a new page opens on which statistical data is located;
• here there is information about the most popular services and departments about whose work citizens complain, and there is also data about regions in which citizens are especially dissatisfied with the work of tax or other government bodies;
• then click the “Submit a complaint” link;
• the application form opens;
• the name of the service that was provided poorly is indicated, and for this purpose the desired option is selected from the available list;
• the date of drawing up the application, the name of the government department, the full name of the employee with whom the applicant communicated, as well as the reason for filing the complaint are given;
• Particular attention is paid to describing the unpleasant situation that has arisen, since a complaint can be left only if there is a good reason;
• the applicant’s demands are given, which usually consist of eliminating the problems that have arisen and punishing the perpetrators;
• at the end it is possible to attach additional files that act as evidence, and these include responses from different services;
• Next, the method by which the applicant wishes to receive a response to his application is selected, for example, by mail or electronic option.

Attention! Authorized users can easily manage various requests in their personal account, and when filing a complaint there is no need to re-enter personal data, since they are entered automatically.

If difficulties arise, you can use the site's technical support. With the help of a pre-trial appeal against public services, you can correct any situation, but if this method does not produce results, you will have to go to court.

READ Cassation appeal in an administrative case: sample 2021, appeal to the court of cassation

Methods of submitting documents to universities

Due to the difficult epidemiological situation in 2021, applications for admission to institutes and universities could only be submitted remotely. This is available either through the State Services portal or through the university website. However, the general rules for accepting documents have not changed much, and the following options are still available:

• Some educational resources provide online submission.
• Submit it personally to the admissions committee.
• Submit the application and documents through an authorized representative. The power of attorney is certified by a notary.
• Send documents by registered mail.

In 2021, applicants can expect changes to the admissions campaign regulations. There will definitely not be a second wave of enrollment in universities; it has been cancelled. The number of specialties that can be chosen at 5 academic institutions has also changed. If previously there were three of them in each, then this year there are from 2 to 10. The decision in this case is made by the university itself and publishes it on its website.

Important! There is only one enrollment wave from 2021. Preliminarily, early admission of Olympiad students, target students and benefit applicants will take place. And those included in the competition list can apply for the remaining places.

Cost of appeal

Expert opinion

Mikhailov Konstantin Kirillovich

Lawyer with 7 years of experience. Specializes in the field of civil law. Legal expert.

On the State Services portal, all information is provided completely free of charge, and there is no need to pay fees for using various services. Therefore, you can file a complaint without any fees.

Even if a citizen files an application against a doctor who was unable to make a correct diagnosis, insulted the patient, or did not show up for an appointment at the appointed time, he will not have to pay a fee first. All you need is an internet connection and a verified account.

Attention! In order to quickly receive a response to your appeal, it is important to figure out in advance where to complain about a government service received in a particular institution.

Voter Help Button

Those voters who, due to health or disability reasons, cannot visit the polling station in person can use this service and invite members of the precinct election commission home with a portable voting box.

Owners of a personal account on the government services portal can submit an application; there are now about 50 million such voters, that is, almost half of those eligible to vote. The option to submit applications is already active.

In the personal accounts of users of the public services portal, a “My Elections” section recently appeared, where a citizen can find out which elections will take place in the near future, find the address of the polling station and view the list of candidates.

The button for applying to vote at home is located in the “Your polling station” subsection. The user must fill out an application and indicate the reason why he cannot come to the site in person (disability, illness or other reason provided for by law).

All personal data is “pulled up” from your personal account - the system itself will enter your full name, passport number and address of residence into the application. The applicant can only confirm this information. To avoid errors or dishonest actions, a confirmation procedure using an SMS code is used. Only after this the application is submitted to the Central Electoral Commission for consideration, which will transmit the information “down the chain” to the precinct commissions at the place of residence of the applicants.

An application can be submitted through the government services portal until September 4 inclusive. The status of the request is reflected in your personal account.

As of 1:00 pm on Friday, 458 applications had been submitted for public services. “This confirms the relevance of the service and its usefulness for our citizens who cannot personally visit the polling station,” noted Galina Stashevskaya.

Those who cannot or do not want to use the electronic service can do it the old fashioned way and directly contact their precinct election commission orally or in writing.

You can submit your application electronically until September 4 inclusive.

According to the law on basic guarantees of citizens' electoral rights, such appeals “may be submitted at any time within 10 days before voting day, but no later than six hours before the end of voting time,” that is, until 14.00 on September 8.

Members of the commission conducting voting at home will ask the voter to confirm the oral appeal with a written statement on the prescribed form. Otherwise, the home voting procedure is practically no different from the usual one. Observers and accredited journalists can come to the voter along with members of the PEC. But the press can film voting at home only with the permission of the owner.

Registration period

The application is reviewed within 15 days, so literally within two weeks the applicant receives a response. The result is a refusal to hold a specific authority accountable or an explanatory conversation with the offending employee of the institution.

Attention! If the agency does not detect illegal actions on the part of the organization or its employees, then the citizen can go to court to challenge such a decision and bring the violators to justice.

Refusal to provide service

A complaint can be filed in a situation where a citizen is denied any service without good reason. Refusal is legal only in a situation where the applicant did not bring the necessary documents or made serious mistakes in the application. If there are no valid reasons, then the citizen can appeal such a decision to any authority.

Employees of the MFC and other institutions do not have the right to refuse a service just because they did not like the client’s appearance or were tired. This is a serious violation for which the specialist is subject to administrative or disciplinary liability.

Attention! If the applicant is refused to bring the offender to justice, then he can go to court with evidence of an attempt to resolve the issue by pre-trial method, which is a significant advantage in the proceedings.

Departments represented by leaders in the number of complaints

There are statistics that can help you find out which organizations citizens complain about most often. These include the following authorities:

• Migration Service;
• traffic police;
• PF;
• bailiff service;
• tax service;
• FSS;
• Ministry of Emergency Situations;
• Rosreestr;
• Rospotrebnadzor.

Typically, complaints are related to violation of deadlines, refusal to accept documents, or rudeness of employees.

Attention! If a citizen is thinking about where to complain about the State Services website, then he can write a complaint using the feedback form, and also contact the prosecutor’s office or the police if there are compelling reasons.

Step-by-step instructions for applying for the Putin benefit through the State Services website

A prerequisite for submitting an application through State Services is to have a personal registered account. If you already have one, simply log in and follow the steps below to apply for the benefit.

Step 1. From the main menu, select “Pension, benefits and benefits.” Follow it.

Step 2. Scroll down the page and select the “Child Benefits” section.

Step 3. From the list of services, select the last item “Providing child benefits.” Click on it.

Step 4. As soon as the page opens, on the right you will see the designation of the ministry and the “Get service on...” button. Follow it.

Step 5. A general page will open in front of you, on which the capabilities of the service will be indicated, and at the bottom there is a “Submit an application” button. Click on it. But remember that the main condition for filling out an application and approval is that the application is written only if the first child is born in your family.

Step 6. Fill out the application on your region's website and wait for notification of approval. It will go to the State Services website. The procedure usually takes no more than 10 working days.

How to write a complaint through State Services

Nowadays, there are many ways to file a complaint against a person or organization. And the government services website is no exception.

But in order to use it, there are a number of conditions that must be met. A complaint is a measure that allows you to influence a particular government body by appealing to the head of the organization.

1. State Services website, registration and registration
2. What is meant by electronic signature
3. Types of electronic signature
4. How can you complain through State Services?
5. What are the most common complaints on the site?
6. Complaint against the Criminal Code through public services
7. Common errors on the topic
8. Answers to common questions

Is it possible to file a police report through State Services?

Unfortunately, in every person’s life there are situations in which it is necessary to seek help from the internal affairs authorities. Such situations, as a rule, are extremely unpleasant, as they are associated with some kind of crime.

Therefore, it is not surprising that in a state of stress after an incident, a person does not want to visit the police station in person, spending a lot of time and nerves on this. The main assistants in such cases are online services that make it possible to send a statement of violation of your rights online, without leaving your home.

Read on to find out how to do this.

There are three ways to report an offense online:

• on the State Services portal (this service is available only for Moscow, Novgorod and Pskov regions);
• on the website of the Ministry of Internal Affairs of the Russian Federation (the service is available without registration for all regions);
• on the website of the Ministry of Internal Affairs of your region.

State Services website, registration and registration

The government services portal is a website that presents various types of services for the population. Here you can make an appointment with a doctor for both adults and children, apply for benefits, get an appointment at micro-financial centers and many other services useful to a person.

In order to have access to this site, you must log in, that is, register. This is not difficult to do, but in order to have access to all existing privileges, you will need to obtain an electronic signature, and not just a simple one, but a qualified one. In order to sign up for a service through this service, or to file a complaint, you need to register.

The registration algorithm is simple:

1. Go to the official website www.gosuslugi.ru

2. Fill in your passport details, INN, SNILS, place of residence and registration, driver’s license, car details

3.Next, the system will check the passport number and identification number, after which it will write that the verification has been completed

4.But this data is not enough; you need to confirm your identity with the help of the MFC or the Pension Fund, or, as an option, order a letter by mail.

5.In the letter you will receive a password that you must enter on the site, after which all services will become available

Important! It will take about a week to wait for a password by email, but going to the MFC will be faster.

What is meant by electronic signature

In the modern world of technology, new opportunities are increasingly opening up for both individuals and legal entities. Initially, electronic signatures were used exclusively by legal entities to exchange information and documents with the tax office and other organizations that require signature confirmation.

READ How to certify a work book: sample 2021, correct formatting, how to properly certify a copy of a work record

However, now it is increasingly being used by individuals.

Important! The electronic signature itself carries the function of protecting the document and confirms its authenticity. It looks like a code that is issued on a commercial basis and is attached to each document. The validity period is one year, after which an extension must be issued.

How to write a statement to the police through State Services?

An application for a violation of State Services is sent directly to the prosecutor's office. Your application will then be reviewed and may be forwarded to the appropriate department for further proceedings. So, to apply, you need to do the following:

• log in to the official State Services portal,
• select a category,

• select the item “Submission of an appeal to the prosecutor’s office”,

READ Return of the statement of claim: sample 2021, grounds

• read the information and click the “Submit Appeal” button,

• Fill out all the fields, attach files (if any) and click on the “Submit Appeal” button.

You can find a solution to your request in your personal account on the portal. Also, it is worth remembering that in order for your application to be accepted for work, the information you fill out must be accurate.

Types of electronic signature

How can you complain through State Services?

You can submit a claim in the following ways: through the main version of the portal www.gosuslugi.ru and through a special link www.do.gosuslugi.ru. In fact, the second address is an integral part of the first, so in order to find it on the main page, you just need to scroll down the slider, find the “Our projects” section and the “Pre-trial appeal” sub-item.

Next, in the window that opens, you need to click on the large blue button with the inscription “Submit a complaint.” The system suggests that the reasons for writing a complaint may be:

In the electronic application you will need to indicate:

1. The name of the service in obtaining which difficulties arose (for example, when paying a monthly child care allowance, etc.).
2. The date of submission of the request for its provision.
3. The name or address of the agency whose incompetent work gave rise to the complaint.
4. The name of the employee who violated his authority.
5. Reason for filing the complaint.
6. Additional information.
7. Supporting documents and materials (optional, size – no more than 5 MB).
8. Your requirements.
9. Personal Information.
10. Feedback method (email or regular mail).

Important! You can only file a complaint about a service that was purchased through the website. After completing all the steps, the user will only have to click on the “Submit” button. The response must arrive no more than 15 days after submitting the application.

The second way to file a complaint on the site is as follows:

1. To do this, you need to go to the service catalog, select the one you are interested in
2. Next, select the electronic version, scroll the slider down
3. It will say “Submit a complaint”

This method is faster and more convenient, you fill in all the necessary data, the rest is automatically filled in.

What to do in case of refusal

Every citizen who has become a witness or victim of a crime can submit an application. Law enforcement agencies must review it within the specified time frame and take action. If the case is refused, the applicant has the right to appeal the decision.

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According to the criminal procedure law, you can use several ways to send a complaint. This can be done by any participant in criminal proceedings or another citizen if this situation affects his interests. The complaint can also be filed by a defense attorney, legal representative or representative.

For example, if a person decides to file a complaint, but the police refuse to initiate a case, this decision can be challenged. The law does not limit the filing period, but it is better not to delay.

If an application was submitted online, but the initiation of a case was refused, you can contact the head of the authority, the prosecutor's office or the court.

1. Read the resolution and materials attached to the inspection.
2. If the authorities have not provided the original refusal decision, you should ask for a copy. To do this, you need to draw up an application in two versions. In it you need to describe your request to receive information on checking materials. It must be submitted by registered mail. You can also bring it in person to the office. An employee of the institution must mark the acceptance of the application and indicate the date. After this, the investigator will send information about where and when information about the case materials can be obtained. You must come in person at the specified time or send a representative with a power of attorney.
3. Carefully read the refusal decision and the inspection materials. It should consist of the investigator’s arguments regarding the validity of the decision and formal justification with references to articles of the law. It is important to find out what actions the local police officer took or did not take in order to carry out a comprehensive and objective verification of the crime report.
4. File a complaint. It must be written in compliance with all the rules. Most often they refuse due to the lack of evidence of a crime. When drawing up a complaint, a citizen must prove that the refusal is unfounded, it was issued prematurely, without checking the facts, and not motivated, that is, the reasons were not clearly stated, as well as inconsistency with the Code of Criminal Procedure of the Russian Federation.

Based on the results of consideration of complaints, a decision will be made. If the head of the authority recognizes that the refusal is legal, the citizen can visit the court or prosecutor’s office with a complaint.

The prosecutor may admit that the refusal is unlawful and demand that the inspection be repeated. His decision can be appealed in court.

The review process does not differ depending on the authority to which the appeal was sent.

What are the most common complaints on the site?

Statistics show that complaints about:

• Federal Tax Service
• General Directorate for Migration Issues
• Pension Fund
• Federal Bailiff Service and State Traffic Safety Inspectorate.

Important! Complaints are filed against large bodies and structural divisions, since they account for the lion's share of the load in terms of the volume of information processed, therefore the number of defects and imperfections is also growing!!

As a rule, complaints are received about the quality of the provision of tax certificates, and then about information about the progress of enforcement proceedings. Services for obtaining a new generation passport, assigning a pension and registering a citizen at the place of residence round out the top five.

If you look at the statistics by region, it is quite expected that you can see the largest number of complaints filed in cities with a population of over a million - Moscow and St. Petersburg.

How to apply for public services?

Using the federal state information system “Unified Portal of State and Municipal Services” (https:/esia.gosuslugi. ru/idp/authn/CommonLogin) it is possible to receive government services for submitting documents for registration:

1. foreign passports of a citizen of the Russian Federation of the new generation and old type;

2. internal passports of a citizen of the Russian Federation;

3. registration of citizens of the Russian Federation at the place of residence (at the place of stay) and deregistration within the Russian Federation;

4.invitations to enter the Russian Federation for foreign citizens;

5.temporary residence permits and residence permits in the Russian Federation for foreign citizens;

6.receiving address and reference information.

Here are some guidelines for filling out the application:

— filling in the required fields indicated by red asterisks;

— information about the place of birth must be identical to that indicated in the passport of a citizen of the Russian Federation or in the child’s birth certificate;

— uploaded photographs must meet the requirements: the photograph must be submitted in electronic form with a resolution of at least 600 dpi in the “jpg” format, the file size should not exceed 300 kilobytes, size 35x45 mm; facial expression is neutral, the applicant must look straight ahead, with his mouth closed, red-eye effect and photo retouching are not allowed, the background must be white, one color;

— a contact phone number should be indicated so that the department employee working with the application has the opportunity to contact the applicant with any questions.

An application submitted by a citizen electronically has the same legal force and entails the same legal consequences as an application submitted in person on a paper form.

The applicant’s personal data specified when registering on the government services website is reliably protected from access by unauthorized persons.

Residents of the Kalininsky district of Ufa can receive an activation code for their “Personal Account” and also confirm their identity:

— in the nearest RGAU Multifunctional, located on the territory of the Kalininsky district (Internationalnaya St., no. 113, Mushnikova St., no. 7);

— in the pension fund of the Kalininsky district (Mashinostroiteley str., 21 A);

- in the Administration of the Kalininsky district of the urban district of the city of Ufa, Republic of Bashkortostan (Ordzhonikidze str., 3, office No. 211);

— through an electronic signature or an electronic universal card (UEC).

In case of filing an application for receiving government services and paying the corresponding state fee using the EPGU, the amount of the state fee is applied taking into account a coefficient of 0.7,

For example:

- not 300, but 210 rubles. for issuing a passport of a citizen of the Russian Federation (in connection with reaching age or changing the installation data),

- not 1500, but 1050 rubles. for the issuance of a passport of a citizen of the Russian Federation, in replacement of a lost one or one that has become unusable,

Kalininsky District Branch of the Migration Department of the Russian Ministry of Internal Affairs for the city of Ufa

Complaint against the Criminal Code through public services

Expert opinion

Mikhailov Konstantin Kirillovich

Lawyer with 7 years of experience. Specializes in the field of civil law. Legal expert.

The complaint to the management company is no different and is written in any form, and also briefly outlines the essence of the problem, the main thing in essence is what exactly you are dissatisfied with in the services of the management company:

• Lack of cleaning in entrances and local areas or poor quality of cleaning;
• They called a plumber, but not only did he not fix it, but he did more damage;
• Garbage removal is not carried out according to schedule;
• the emergency situation was not eliminated in a timely manner;
• boorish attitude of workers.

We go to the government services website.

When drawing up an application, it is important where exactly to send it.

We are interested in the management company. Such a document is drawn up in the name of the management company itself or its management. State the reasons in detail, indicate the consequences or damage caused as a result of certain actions. After that, write about requirements that can eliminate or compensate for the situation that has arisen.

You can also complain about the management company:

· violation of standards and rules for house maintenance;

When making a complaint, it is necessary to indicate a violation of the rights and legitimate interests of certain residents. The claim must include a request for the restoration of the violated rights and interests of these citizens. Now as for how to file a complaint with the prosecutor’s office through State Services. The Prosecutor's Office of the Russian Federation monitors the implementation and compliance with absolutely all laws.

The services provided by management companies are also regulated by law. Filing such a complaint will entail an inspection of the management company.

The reasons for filing a claim with the prosecutor's office may be:

• regular errors when calculating utility bills;
• imposing additional paid services that do not relate to utility bills;
• inaction of management in response to regular complaints;
• the actions of the management company go beyond its own powers.

Important! The main thing here is to indicate what caused the offense and reflect all the requirements. Documents confirming the essence of the complaint must be attached to the application. If necessary, copies of certificates from the clinic if damage to health has been caused.

The legislation provides for a period for consideration of such claims, after which the prosecutor's office will give a reasoned response on the possibility of responding to the complaint.

The most difficult but effective method of protecting violated rights is a complaint to court. Legal action based on such a statement can seriously worsen the reputation of the management company. Such a claim is made in the following situations:

• violation of the contract for the management of the house by the company;
• unlawful actions of the management company caused significant damage to the consumer;
• other possible ways to restore violated rights have been exhausted.

A judicial application requires the validity of all the claims made in the document. The complaint must be accompanied by copies of documents confirming the essence of the stated claim, as well as copies of receipts for payment of state fees.

Common errors on the topic

Mistake #1:

You can register on the government services website within a day

A comment:

Yes, indeed, if you enter your data correctly, within a day you should be checked using your passport and Taxpayer Identification Number (TIN) and given the go-ahead to confirm your identity; this can be done at the MFC; if you manage to get there on the same day, then do it.

Mistake #2:

You can file a complaint at any authority

If you applied for a service through the website, you can complain here. If you visited, for example, the Pension Fund and decided to write a complaint about public services, it will not work, since it is necessary to indicate when the service was provided.

Answers to common questions

1.Question No. 1:

Can I file a complaint through the government services website?

Yes, you can, but you can only complain about the service that was also provided through the site. For example, you applied for a benefit or certificate, and also asked to provide some information.

2.Question No. 2:

What signature should I use on a government services website?

After authorization on the site, you need to confirm your data. When the passport verification step occurs, the individual is automatically assigned a simple electronic signature, thanks to which he can access certain functions of the site.

If he wants to use the full range of services, then he will need to confirm his data at any other institution, for example at a bank, where upon presentation of an identification document, an employee will confirm your account. In order to obtain a qualified signature, you will have to contact a special center, where they will give you a flash drive with your personal key; it costs about seven hundred rubles.

It is issued for a year, after which the certificate must be renewed, and also if you received it for a legal entity and you have had a change of director, the signature must also be replaced by providing an extract from the unified register and a protocol on the selection of a new director.

What you need to collect before submitting documents to the university

Last year gave many privileges when entering higher education institutions. And first of all, this is an opportunity not to wait for the results of the Unified State Exam; the scores obtained in the exams were automatically transferred to universities. It is still difficult to say how everything will be in 2021.

If you are one of those applicants who took the Unified State Exam in previous years, then simply indicate the results and names of subjects in the application. Before sending an application for admission to a university, you will need to collect the maximum package of documents. These include the main set:

• Scan or photo of a Russian passport
• Certificate of secondary general or specialized secondary education.
• Any supporting documents - diplomas, other types of documents that will confirm achievements taken into account by a specific university when calculating the total number of points.

You can check the complete lists of documents at the institute’s admissions committee. Usually this information is posted on websites. As an option, you can always call the university if it is located in another city. Additional documents may also be required:

• Photos of the applicant; most often this requirement is made when passing internal exams.
• Documents on preferential rights when applying for government-funded places.
• Medical certificate in the prescribed form.
• If necessary, a certificate of health limitations or disability. This is usually required to ensure special conditions when taking exams.
• For applicants under the target quota, a copy of the contract will be required.
• Consent to the processing of personal data must be filled out. If the applicant is under 18, then the document is signed by a legal representative.

Note! Electronic submission of documents to the university through State Services does not require the transfer of originals. Once you are accepted, your educational certificate can be transferred within a year.