Key points to know about furniture warranties
All the nuances of the guarantee are indicated in the documents for the furniture (this can be a passport or coupon). If such a document is not offered, most likely the factory does not provide a guarantee. In this case, it is better to play it safe and choose a model from another manufacturer.
If for any reason the buyer wishes to refuse the purchased furniture or report defects, he must go to the store with the goods and a receipt confirming the purchase. In this case, the manufacturer undertakes to fulfill the owner’s requirement:
- replace the product;
- return part of the money spent to the buyer;
- repair furniture at your own expense or at the expense of the store;
- refund the full cost of the product.
If the manufacturer does not provide a guarantee, it can be established by the selling store (clause 6 of Article 5 of the PZPP).
If there is no guarantee at all, according to paragraph 1 of Art. 19 of the GDPR, the buyer has the right to contact the seller or manufacturer with his claims if defects were discovered within a reasonable period not exceeding 2 years from the date of purchase.
If the warranty period has expired at the time of the buyer’s request, the manufacturer may accept an agreement on additional obligations in accordance with clause 6 of Art. 5 ZPP. These obligations may consist of extending the warranty period, providing free ]repair[/anchor], etc.
Service life of furniture
The service life of furniture is a vague concept and depends on the requirements for maintaining the integrity of the furniture, ease of use of the item and its appearance.
The service life of furniture largely depends on operating conditions. Obviously, the same chair will last much longer in a ladies' craft school than in a "bikers" club.
Of great importance for the durability of furniture is the execution of objects, that is, in what material and for what purpose the furniture was made.
Elegant tea tables with thin curved legs suggest careful handling. The tea table will last a long time if it is used strictly for its intended purpose and is not subjected to stress. Samovar table – has a marble tabletop that prevents water from getting on the wood. Marble is a water-resistant material, but a fragile, strong impact will crack a seemingly durable countertop. Tables in public places, such as bars at stadiums, rest areas at train stations, have anti-vandal coating and designs. Their service life under the stated type of operation is significantly longer than that of conventional tables. Naturally, the service life of furniture is
In the “Handbook for furniture repair and renovation” Moscow. “Light Industry” 1977 provides a table reflecting the service life of furniture.
Approximate data on wear and tear of furniture products, % per year.
Chairs | 8,3 | Dressers | 6,7 |
Tables are different | 6,7 | Whatnots | 10 |
Kitchen tables | 10 | Wooden beds | 12,5 |
Cabinets | 6,7 | Stools | 25 |
Buffets | 6,7 | Mattresses for adults | 12,5 |
Sofas, couches, ottomans | 10 | Mattresses for children | 12,5 |
Soft chairs | 8,3 |
The service life of the furniture you are going to purchase can be increased several times by following the rules for choosing it when purchasing. Natural wood is more durable than chipboard and MDF, therefore, furniture made of natural wood will last longer. The second factor in favor of natural wood is that, unlike chipboard and MDF, it can be restored.
It will be useful: Types of hinges for furniture
Wood is classified according to its hardness. Soft woods include: pine, fir, linden, poplar, aspen. The wood is hard from long-growing species: oak, beech, walnut, ash. Furniture made from hardwood has a service life 2-4 times longer than furniture made from softwood under the same operating conditions. Also, the service life of furniture is influenced by the design of the furniture itself, its shape, calculation of expected loads and their direction. Furniture manufacturers and commodity experts have all this knowledge. An ordinary buyer can only rely on common sense and his intuition.
Sincerely, Elena Zhilina. +7
Workshop gallery
Estimated cost of restoration (price as of January 9, 2019)
Price, rubles | |
Chair | 5000 – 20000 |
Armchair | 10000 – 30000 |
Sofa | 30000 – 60000 |
Cost, rubles | |
Table | 10000 – 40000 |
Buffet | 30000 – 80000 |
Closet | 30000 – 80000 |
Restoration of paintwork
Finishing | RUB/sq. meter |
Waxing | 500 |
Polishing | 1500 |
Shellac | 2000 |
Gilding | 3000 |
Decoration | RUB/sq. dm |
Patination | 50 |
painting | 200 |
Marquetry | 500 |
Mosaic | 1000 |
By sending us a completed form with photographs, as well as asking a question, you will receive complete information about the item (what it is, material, age) and the cost of restoration work. Next, the restorer will come to the site, inspect it, and determine the final price of the restoration.
The final price will not change. Departure is free.
Cases in which the warranty does not apply
There are exceptions in which the manufacturer is relieved of the obligation to repair or replace. These include the following cases:
- furniture was damaged in the event of a fire , flood or natural disaster;
- there are traces on the surface from chemicals , mechanical damage or thermal effects;
- the defect was caused by the buyer (violation of operating rules, damage caused to the product during independent delivery and assembly, etc.);
- problems caused by wear and tear of the product;
- intentional damage by the owner;
- expiration of warranty.
In all of the above cases, the store and the manufacturer have the right to refuse to eliminate defects, replace or refund.
FAQ
Is it required to certify furniture made according to individual orders of the population?
Furniture manufactured according to individual orders of the population, drawings and customer requirements, in single copies, under an agreement that reflects all the design features, is not subject to mandatory certification.
Is the service life of furniture established, and in what documents is it indicated?
In accordance with the Consumer Protection Law, a service life is established for products. It can be established in regulatory documentation. For furniture, the service life is not established in state standards. In this case, the Law comes into force, which states that the service life must be at least 10 years.
What documents establish the warranty period for furniture and how does it differ from the service life? The warranty period is established in GOST 16371-93 and GOST 19917-93. For cabinet and household furniture it is 24 months, for furniture for sitting and lying down - 18 months. The warranty period is calculated from the date of sale of the furniture.
How to choose the thickness of glass for cabinet furniture shelves?
The thickness of glass for shelves is selected according to GOST 16371-93 “Furniture. General technical conditions” depending on their length.
What are the warranty conditions for furniture?
The warranty period for cabinet furniture is 24 months for household furniture and 18 months for children's furniture and furniture for public premises - from the date of delivery of the furniture to the buyer. The warranty period for upholstered furniture is 18 months for household furniture from the date of delivery of the furniture to the buyer, for children's furniture and office furniture - 12 months from the date of delivery of the furniture to the buyer. Furniture made to order according to an individual project - 12 months from the date of delivery of the furniture to the buyer. The service life of furniture products is 5-10 years. In case of purchasing discounted furniture, claims regarding quality and appearance related to the reason for the discount will not be accepted. Free warranty repairs only apply to defects caused by the manufacturer. Claims regarding the appearance of the product, shortages, or non-compliance with the order are accepted only immediately upon receipt of the product. In the future, such claims will not be accepted, all work is carried out only at the expense of the buyer. Warranty service includes repair work and replacement of defective parts of products. Warranty service for customers is provided only upon a written application submitted at the place of purchase of the furniture, subject to compliance with all recommendations given in the Furniture Operating Instructions, in the presence of a warranty card for the furniture.
- expiration of the warranty period
- presence of obvious mechanical damage to the product
- violation of the rules of transportation, delivery, storage, operation and care of furniture
- presence of traces of foreign intervention or repair without an examination certificate agreed with the manufacturer
- detection of traces of exposure to liquids, chemicals, solvents, as well as damage from animals
- presence of traces of exceeding permissible loads on transformation mechanisms
- use of a product purchased for personal use by the consumer for other purposes
- damage to the product due to force majeure circumstances (fire, flood, accidents, etc.).
- changes in the design of the product made by the buyer or third parties,
- when transferring the product to third parties.
The warranty does not apply to batteries, power supplies, connecting cables, or other accessories or parts that have a limited service life.
Assembly of furniture products
It is recommended to use the assembly service of specialized organizations (that have professional equipment, tools, technologies and qualified personnel for these purposes) since in this case this organization is responsible for the quality of the service provided. It is not recommended to resort to the help of specialists of dubious qualifications for these purposes. According to statistics, assembly costs are approximately 10% of the cost of furniture (at the discretion of the manufacturer or specialized companies). The consumer can assemble and disassemble furniture independently. All products are supplied with simple and clear assembly instructions. The quality and exceptional accuracy of technological holes made on the most modern equipment do not require any additional modification. The only necessary condition is that at least two people must participate in the assembly. But it should be remembered that if the independent assembly of furniture products is not carried out correctly, the defects or damage that arise during its course cannot be corrected under the manufacturer’s warranty.
*** List of non-food products that are not subject to exchange or return.
Approved by Decree of the Government of the Russian Federation of January 19, 1998 N55 “LIST OF NON-FOOD GOODS OF GOOD QUALITY, NOT SUBJECT TO RETURN OR EXCHANGE FOR SIMILAR GOODS OF OTHER SIZE, SHAPE, SIZE, STYLE, COLOR OR SET ICS" (as amended by the Decree of the Government of the Russian Federation dated October 20. 1998 N1222)
- Products for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, instruments and equipment, oral hygiene products, spectacle lenses, child care items), medicines.
- Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products).
- Perfume and cosmetic products.
- Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made from non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold by the meter.
- Sewing and knitted products (sewing and knitted linen products, hosiery products).
- Products and materials in contact with food, made of polymeric materials, including for one-time use (tableware and kitchen utensils, containers and packaging materials for storing and transporting food products).
- Household chemicals, pesticides and agrochemicals.
- Household furniture (furniture sets and sets).
- Products made of precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, cut precious stones.
- Cars and motorbikes, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other household watercraft.
- Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and appliances; household radio-electronic equipment; household computing and copying equipment; photographic and film equipment; telephones and fax equipment; electric musical instruments; electronic toys) .
- Civilian weapons, main parts of civilian and service firearms, ammunition for them.
- Animals and plants.
- Non-periodical publications (books, brochures, albums, cartographic and musical publications, leaf publications, calendars, booklets, publications reproduced on technical media).
It will be useful: How to decorate a gift box with your own hands
Warranty periods
Warranty period is the period of time during which the buyer can contact the manufacturer or store with a claim regarding the quality of the product.
The warranty period is set by the manufacturer and can be 12, 18 or 24 months. The warranty period is suspended during repairs. In addition, if there are legal proceedings during which the buyer is confirmed to be right, this period is extended for the duration of the hearings.
If, after the warranty period has expired, the owner notices a defect that appeared while the warranty was still in effect, he can contact the manufacturer. To prove the case (if the manufacturer refuses to repair or refund), an independent examination will be required.
Basic criteria
Durability. A sofa made of high-quality material will look like new longer and will serve reliably without deformation or squeaking if you choose a model with a high-quality frame and excellent build quality.
Convenience. Back pain, insomnia and other problems are excluded if the sofa is chosen wisely - in favor of relaxation, sleep or communication with guests. In any case, it is better for the sofa to adapt to your ergonomics and be comfortable.
Easy to use. Testing the system on site will help you understand whether the sofa is easy to assemble and unfold, and whether it has drawers for linen, pillows and blankets. Fold the product, unfold it a couple of times, and everything will become clear.
Functionality. The presence of functionality in the form of built-in bars, sofa cushions and other additional options makes the furniture more convenient, although a little more expensive.
Color, decor, etc. An important point, because the chosen sofa model should harmoniously fit into the parameters of the nursery, bedroom and their interior.
No less relevant factors:
- dimensions of the room and place to install the sofa;
- dimensions of the future product;
- number of seats (double model or larger);
- the purpose of the sofa for sleeping, relaxing or guest, for convenience;
- a place to place a sofa and the space that will be allocated for the product in assembled and disassembled form;
- dimensions of the product and planned loads on the sleeping place - daily or only for guests;
- transformation method, filling, frame and upholstery;
- financial opportunities.
How to choose a sofa
Comfortable upholstered furniture of any shape can be chosen for the hallway, nursery, living room, kitchen.
Living room
For a place where family and guests gather, it is important to buy furniture with a palette that reflects the overall mood. The bright colors of the cladding with rich patterns look great. If the living room is in a small apartment and the sofa will be used every night, it is better to pay attention to furniture with a folding transformation method, say, “accordion”. Will guests sometimes sleep in the living room? It is better to take products with a quick retractable transformation method such as “dolphin”, “eurobook” or roll-out. If there is not enough space, cheap linear sofas for 2-3 seats with a linen drawer and a not very cool frame are suitable. Due to the intensity of use, wear-resistant fabrics, such as flock, jacquard or leather, should be used to cover the structure.
Bedroom
Here they relax, gain strength and energy. This means a calm and cozy atmosphere is important. Calm, neutral tones that are pleasing to the eye can be used. Let the patterns be not saturated and small.
Children's
Particular attention is paid to functionality, convenience, comfort, appearance that will fit into the overall interior, as well as cladding - durable and non-branded, natural and safe. The item should be quick and easy to lay out and assemble, convenient for both sleep and fun games, which is why it is tied to the child’s character. It is better to choose latex as a filler, and you need a durable metal frame with appropriate fittings, a springless block, a folding mode such as “accordion”, “clamshell” and “roll-out”.
Kitchen
Bright and tasty, so as to lift your spirits and increase your appetite. This is what a soft sofa for the kitchen looks like. For the cladding, it is better to choose a red or orange tone that will match the interior of the kitchen.
Small office
For a pleasant environment and convenience for clients and visitors, it is better to take a simple, plain-colored, beautiful and solid, but medium-sized object with metal supports and armrests, made of leather or any durable and practical fabric.
Filler: choose the right one
- Foam rubber and foam are what manufacturers of sleeping sofas and other models most often choose. Spring blocks are also popular. But when choosing the content, you need to take into account the purpose of the sofa.
- If you are buying furniture for sleeping, it is better to buy a model with spring blocks - comfortable, durable, wear-resistant, and with high orthopedic properties.
- Soft, comfortable and hypoallergenic mattresses with good quality foam filling are good for receiving guests. True, although they are cheaper, even with a single piece of foam rubber they wear out faster.
- Latex foam is an ideal filling option for expensive orthopedic furniture. With a filling that is resistant to mold and allergies, the sofa does not sag and remains elastic.
- Polyurethane foam padding is popular among manufacturers. It is cheap, but, unlike materials such as foam rubber, it lasts longer.
- The best option is a sofa with multi-layer filling.
You should know it! When choosing a mattress, keep in mind that the spring block in each part of the sofa - the back, seat and armrests - has fillers. These are foam rubber, polyurethane foam, latex and springs.
Sofa color
What color should I look for for a soft spring sofa so that it blends harmoniously with the overall interior? Choosing the ideal shade is easy and simple, following the advice of professionals.
Red
Embodies energy, brightness, good mood, increases appetite. This shade, if properly designed, will become the highlight of the room.
Blue
The upholstery palette is in demand among manufacturers. It promotes a calm, peaceful environment and a positive effect on the psyche. Fits well into a warm palette.
Brown
Pairs perfectly with beige. A warm and cozy atmosphere is easily created.
Black
Psychologists note that black furniture at home can cause anxiety, so this is an option for persistent people. But, if this sofa model is purchased, the design will find its place in a spacious room with good lighting and a special style.
A few examples of color schemes will help you make a more accurate choice!
Monochrome. Based on one color and its variations. For a bedroom or nursery, etc. with beige walls, it is better to take light chestnut-colored furniture.
Neutral. The main thing here is a comfortable and calm atmosphere. Everything is done in pastel colors.
Bright walls with a neutral sofa. To balance all the elements and coverings in the room, seasoned shades of upholstered furniture are preferred.
Neutral walls with a bright sofa. In a kitchen with calm shades, it is better to focus on the dining area; Furniture with bright upholstery and decor of a similar range will help.
Combined. Consists of the two previous methods. The main thing is a harmonious combination.
This video with colored sofas eloquently shows how important it is to correctly combine the color of the walls and furnishings.
Sofa shape
Despite the variety of models presented by manufacturers, it is customary to distinguish 4 main types of sofas.
Classical
Straight ones are the most popular because such a sofa with a back and armrests, with a discreet and neutral style, is ideal for any modern home. They are installed along the walls, often equipped with built-in tables and other additions.
Slipper
This laconic variation without armrests is often purchased to complement a minimalist setting. A compact piece of furniture is ideal for a small room.
English
The seat and back are made in the form of removable parts - pillows. The seat in a classic English sofa is deep and not very high. Most often purchased for relaxation and communication with guests.
Angular
This version of the sofa, especially the folding one, needs a lot of space. Only then will it provide the expected comfort. A corner sofa without armrests and with a storage niche saves space in small rooms.
Sofa transformation mechanisms: what to buy
This is a way to lay out a sofa. Manufacturers offer a self-sufficient selection of excellent materials and quality. It's not difficult to figure out the top models, despite their fancy names.
- Folding: book, eurobook, click-klyak.
- Rolling out: telescope, tick-tock and dolphin.
- Foldable: accordion and clamshells.
- Swivel: used in large corner sofas.
Book . This is a compact type of sofa from the recent past. It is enough to move it away from the wall, raise the seat, and the sleeping place is ready. There is space under the seat to store bedding and sleeping items.
Eurobook. This is a wide “book” with a simple and strong transformation system. The difference is that you don’t have to move it away from the wall and raise the seat. Installed in any corner of the room.
Click-clack. This modernized “book” with a flat surface and adjustable armrests also has a “relax” position. Due to the quality of the wooden armor (they often break), the sofa is used for rare receptions.
Telescope. Three parts form a seat (2 pieces) and a backrest. The telescope sofa simply opens. The sleeping place is comfortable, but not everyone may like the fact that it is not high and leaves marks on the floor with frequent use.
Accordion. The design principle underlies the method. Good as a regular bed with an elastic mattress, consisting of 3 parts. A convenient option, simple and durable to use.
Tick-tock (pantograph). Here the layout system in the product is almost like in a “Eurobook”. The design is more expensive, but more convenient. Therefore, models without wheels and other scratching points are more often taken by those who need a sofa bed.
Dolphin. The transformation mechanism is popular especially in corner models and sofas with an ottoman and a strong frame, where you can sleep comfortably every night. Simple principle of operation, reliable lifting mechanism, ideal place for heavy loads, aesthetic component, high quality material.
French folding bed. We are talking about the place of triple folding, during the transformation of which the berth, turning forward, is installed on the arches. It is better not to buy this guest option for daily use.
American folding bed. A comfortable and practical model on which to sleep, but not often sit.
By the way! There are many more models with other transformation mechanisms. The main thing is to understand what the sofa is for: for sleeping or for relaxing? For the first design, “books”, “eurobooks”, “tick-tock” and “dolphin” of good quality are excellent. The rest are for guests.
This video clearly demonstrates how important it is to choose everything correctly