Is it possible to return a book to Bookvoed?

Bukvoed - online book store

The Law “On the Protection of Consumer Rights” gives the seller the right to refuse to return a book of proper quality. However, within 14 days, the buyer can contact the seller and ask for a replacement of such goods. You can request a replacement for either a similar or any other product with compensation for its cost.

At the same time, a full refund can be made within these 14 days in 2 cases.

You can return it if

• If the seller does not have a replacement product of adequate quality
• If, due to the fault of the seller, he is not able to make a replacement, and the product is available in stock

In this case, the product must satisfy a number of conditions:

• The product has not been used
• Presentation and packaging preserved
• There is no violation of labels and seals
• Availability of cash or sales receipts

If the seller refuses to accept back a book of proper quality, you can file a complaint in one of three ways.

Ways to file a complaint

• Direct contact to management or the claims department in the store;
• You can file a complaint with the Rospotrebnadzor department;
• Statement of claim to court.

Direct contact to management or the claims department in the store

Submitting a complaint to management or the claims department can be done verbally or by telephone. But it is recommended to apply in writing and write a complaint.

When drawing up a written complaint, free style is allowed. But the application must contain only reliable information. The complaint is considered within 10 days from the date of filing the appeal. And the answer itself must come in writing.

Complaint to Rospotrebnadzor

The most effective measure is to file a complaint with the Rospotrebnadzor department. The complaint can be made in free form, it requires a description of the current situation. In addition, it indicates the actions of the management and sellers regarding your complaint. On average, the proceedings take about a month, but often the answer arrives much earlier than this.

Conditions for returning a book to the store

If the seller agrees that the product has a manufacturing defect, several options open up for the buyer:

1. He can return to the store and get his money back in full or in part.
2. Exchange the book for a similar edition.
3. Demand that the seller reimburse the cost of repairing the publication, if possible.
4. Demand that the seller correct the defects at the expense of the bookstore.

Lawyers specializing in consumer protection recommend standing up for your principles. Even if the price of the book is quite reasonable, it is worth protecting other buyers from similar problems. If a seller knowingly sells defective printed publications, this is an offense for which he can be held accountable.

Returning goods under the Law “On the Protection of Consumer Rights” (No. 2300-1, Article 18) requires the buyer to comply with certain conditions:

1. Defective printed publications must be returned as quickly as possible. The maximum period is 2 years from the date of purchase; after two years, claims will not be accepted.
2. The book is returned in the same form in which it was purchased, fully complete and without any damage received during use.
3. Defective goods are returned to the store where they were purchased.
4. When returning, the buyer must make a written claim.

Buy books in the Bukvoed online store

Also, the Bukvoed chain of stores offers a lot of discounts for all possible occasions - from the buyer’s birthday to the city’s birthday and other holidays loved by St. Petersburg residents. Discounts are provided to schoolchildren and teachers, lovers of classics and illustrated publications, and participants in cultural events organized by Bukvoed. There is also a bonus program for active and generous buyers. Additional bonuses are awarded to the card for those who share their opinions about the books they have read and purchased and allow them to find out which books are especially popular and in demand.

A significant part of friends make purchases online, which is available at any time of the day and allows you to leisurely select the book you need and the method of delivery. This is evidenced by the popularity of promotions with promotional codes, which are available to any owner of a laptop or smartphone.

Promo code discounts include:

1) free delivery of books to the point of issue or courier delivery - provided that the buyer has placed an order for a certain amount

2) discounts on books and goods of the month - from school students and educational literature to pocket books for summer reading and soft toys.

3) discounts for active readers who share their reviews of the books they read and recommend Bukvoeda stores to their acquaintances and friends.

And other special offers that are updated as often as the fashion trends of the big city.

• Help from lawyers and advocates in the city of Novokuznetsk.
• Legal support for organizations and entrepreneurs in courts.

Regarding the return of books to the store, you must follow the legislation of the Russian Federation regulating provisions on the protection of consumer rights. The main regulatory act for clarifying the question of whether book products are subject to return, like other durable goods, or not is Federal Law No. 2300-1.

In Art. 18 stipulates the rights of consumers in the event that they identify any shortcomings in the purchased product. Based on its standards, we get an affirmative answer to the question “Are books subject to return when defects are discovered in them?” If defects are detected in the purchased product, clause 1 of Art. 18 gives the consumer the right to:

• change goods;
• negotiate a price reduction;
• return the money for the purchase.

Are books subject to return to the store according to Russian law?

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Now residents of St. Petersburg have the opportunity to order free delivery of goods to their home from the Bukvoed store. Reviews of this service show that it has taken root well in the region and Russia. The cost of items ordered in the Bukvoed store via delivery does not differ from the usual one. The courier will deliver the goods within 90 minutes in St. Petersburg.

We offer you a choice of several payment methods for your order:

·
“Cash upon receipt of order”
If you have ordered delivery through a pickup point, then payment for the order occurs at the checkout of the store or pickup point you have chosen. In the case of courier delivery - to the courier upon delivery, and with postal delivery - at the post office cash desk. You are provided with a sales receipt as well as a cash receipt.

·
“Sberbank”
1. Return of goods of proper quality

The Buyer has the right to refuse the Goods at any time before the delivery of the Goods, and after the delivery of the Goods - within 7 (seven) days. Return of a Product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product are preserved. Violation of the integrity of the packaging (including sealed cellophane film) is a violation of the presentation of the Goods. The Buyer does not have the right to refuse a Product of proper quality that has individually defined properties if the specified Product can be used exclusively by the Buyer purchasing it. The buyer does not have the right to return goods of proper quality specified in Decree of the Government of the Russian Federation dated January 19, 1998 No. 55.3 2. Claims for goods of inadequate quality

A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The received product must correspond to the description in the product card. Differences in design or design elements from those stated in the description on the product card do not constitute a malfunction or non-functionality of the product.

Types of defects in book products:

• Turned, missing, mixed up pages or their incorrect sequence;
• Unprinted pages (“white sheets”), except as otherwise provided for by functionality;
• Defects leading to book block elements falling out: unstitched pages, split block, missing staples;
• Gross defects in the reproduction of text and illustrations on the cover or binding cover: smudging of paint, shedding of foil and other decorative elements, loss of parts of the image;
• Gross defects in the reproduction of text and illustrations in the book-printing block: non-printing, “faint printing”, smearing, double printing;
• Glue drips inside the book block, leading to gluing of pages, damage to text or illustrations when opening;
• Cut edge of text or illustrations on a strip; the text or illustrations “gone” to the spine;
• Gross defects in the pressing of the laminating film, its peeling and breakthroughs;
• Lagging endpapers from the block along the entire gluing strip or partially, endpapers tearing along the fold;
• Mechanical damage: torn and/or dirty pages, cover, binding cover;
• Contamination of the edged surface of a book block with an area of ​​more than 1 cm² on the top, bottom and/or side surfaces;
• Mechanical tears of the cover at the fold corners of more than 3 mm;
• Scratches leading to damage to the integrity of the varnish coating / laminating film of the cover (if there is no damage to the integrity of the varnish coating / laminating film, the book is not considered defective);
• Jammed cover corners with a fold line of more than 1 cm;
• Incompleteness of complex product items (missing CDs, maps, posters, etc.);
• Violation of the geometry of the book block due to contact with water (swelling);
• Missing, torn/crumpled dust jacket;
• Unevenly adjacent pages, their folds near the spine, bent corners of the pages.

What to do if the receipt has not been saved?

A cash receipt or sales receipt for a purchased printed publication is one of the necessary things to carry out the procedure for returning or exchanging a book. However, the absence of a receipt is not grounds for refusing a refund .

In your complaint to the seller, you must fully describe the circumstances of the purchase, indicate any defects identified, and note that the receipt was lost.

In this case, the store does not have the right to refuse to return the printed publication. If necessary, the buyer can bring witnesses to confirm the fact of acquisition.

How to defend your rights in court?

Cases of returning books of inadequate quality are rarely encountered in judicial practice , since usually the price of the goods is small and is not worth the time and effort expended.

However, if the price of a printed publication is high or the parties, as they say, follow the principle, the case can be resolved in court.

In this case, you must go through all the pre-trial steps :

• contacting the store with a complaint;
• passing an independent examination with a positive decision;
• receiving a refusal to satisfy a claim.

After the final refusal, the buyer can apply to the judicial authorities with a claim against the store management, the basis of which will be a violation of the “Consumer Rights Protection Law” by the seller.

The statement of claim must be accompanied by an independent expert opinion obtained earlier.

Textbooks and other printed publications belong to the category of goods, the return or exchange of which is limited and is possible only if there are defects .

However, the seller is obliged to replace defective publications or return the money paid for them, which is fully confirmed by Russian legislation.

You can find out which products cannot be returned or exchanged

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Such products will not be exchanged for you under any circumstances, therefore, before purchasing it, it is very important not only to make sure that the selected product is in perfect condition, but also to familiarize yourself with the information on its pages in as much detail as possible. More about cases of manufacturing defects Is there a defect in the book? You have the right to demand compensation In a situation where your purchase has pronounced defects that could not have been obtained during operation, in other words, there is a manufacturing defect, you have every right to demand compensation from the seller. This statement is true even if the purchase falls into the category of non-returnable goods - in Russian legislation there is a separate clause in this regard.

CAN I RETURN A BOOK TO THE STORE?

In 2000, the first store opened in St. Petersburg, and 5 years later the first club stores with stages, coffee shops, and children's playgrounds began to appear. The network of retail outlets has expanded beyond St. Petersburg. An online store was launched in 2009. By 2013, users were able to use a unique service - printing books on demand. The company's website recorded more than 600,000 unique visits per month. The total number of employees exceeded 2000 people.

The virtual shelves of the online store attract attention with a variety of books and related products:

• DVD, CD;
• gifts and souvenirs;
• electronic media, gadgets;
• goods for creativity and hobbies;
• toys;
• isoproducts;
• stationery;
• sweets.

Receipt of goods. Delivery of products is carried out to Bukvoed branded stores, delivery points of transport companies, the specified address by courier or mail. Courier delivery is carried out free of charge in St. Petersburg for purchases over 1,200 rubles, in Moscow for orders over 2,000 rubles.

Calculation. Bookvoed accepts payment in cash, bank cards through RBK Money, through payment terminals, and communication shops. Legal entities can pay the invoice at city branches.

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