Refusal of a parcel at the post office: can they sue?

There are two main ways recommended for buyers to refuse cash on delivery parcels:

Visit the post office and write a written refusal to receive the shipment. You can make a special note about this in the notice.
Do not visit the post office if you ignore the notice. After a month, the received shipment will be sent back to the seller, and the citizen will not incur any expenses, even if he receives and signs the notice.

The first method is preferable for the consumer, since on the basis of clause 45 of the Rules, set out in Government Decree No. 221 dated April 15, 2005, the addressee is allowed to refuse mail by putting a mark in the notice.

Refusal of a parcel sent by cash on delivery

Because of this, and also because of the popularity of this method of making purchases, various disputes often arise between the parties to the transaction.

One of the topics of debate is the redemption of a parcel that is sent by mail with cash on delivery.

It is important to know what rights the buyer and seller have, whether there are legal grounds for refusal and what the consequences may be. Cash on delivery: essence and possible risks Cash on delivery is a method of purchasing goods remotely, in which its cost is paid only after receipt.

Goods of good quality Goods that are returned not due to poor quality or defective goods must retain their presentable appearance and original properties at the time of sending to the seller.

At the same time, the buyer of a cash on delivery parcel must retain documents confirming the fact of sale - checks, receipts. If the client does not have such documents, he has the right to prove in other ways the fact of purchasing the property from a specific seller. The procedure for returning a parcel by cash on delivery to the online store consists of three stages:

notification to the seller of the intention to return the goods;
drawing up a return application;
forwarding the goods to the seller.

Attention: The commission for sending money back to the buyer is paid by the seller. It is prohibited to return products made to order or intended for personal use.

Is it possible not to buy goods at the post office?

Yes!

Let's imagine you purchased a product from an online store. Or you chose it from a catalog and ordered it by mail. Or, for example, by phone in the “shop on the couch.” It doesn’t matter, the main thing for you is to find the answer, what will happen if you don’t pick up the parcel by cash on delivery from the post office? We answer: NOTHING! And that's why.

All of the above mentioned methods of purchasing goods are a remote method of sale (Part 1, Article 26.1 of Federal Law No. 2300-1 “On the Protection of Consumer Rights”, PZPP). This method of purchasing goods operates according to special rules. Here is one of them:

the buyer has the right to refuse goods purchased remotely at any time before receiving it (Clause 4, Article 26.1 of the PLA).

What to do if you don’t want to pick up the parcel? Nothing! There is no need to take any special actions or look for reasons for refusal. It is enough to simply not pick up the parcel from the post office, and this will certainly indicate that the consumer has rejected the goods.

It will remain in the mail until its expiration date. Then TC will simply return it back to the seller, and that will be the end of it. Of course, you can act in good faith: go to the post office and write a written refusal. But all this will give is that the seller will save a little on transportation costs and receive his goods back a little earlier. If you don’t do this, no one will make any claim against you anyway!

Are there any packages that cannot be refused?

Yes!

The right of refusal does not apply to goods that have individually defined properties , which can only be used by the buyer for their intended purpose (paragraph 4, part 4, article 26.1 of the PLA). We are talking about products made to order: individually sewn shoes, a prosthesis designed to individual parameters, custom-made furniture, etc. It is illegal to refuse such things.

What happens if you don’t pick up a parcel from an online store containing a custom-made product? Actually, nothing. In addition, you will lose both goods and money. Obviously, individual items are made to order only with prepayment, so it simply doesn’t make sense to not pick them up from the post office.

Refusal to send online store cash on delivery

Selling and sending goods using Russian Post is a fairly popular service throughout the country: it is used by almost all online stores, as well as individuals when they need to transfer an item to another city. At the same time, many recipients prefer to use cash on delivery: they will be able to receive the parcel only after full payment of the amount specified in the documents.

This procedure allows you to be sure that the parcel will be sent exactly after they transfer the amount.

However, it happens that the buyer does not want to pick up the order received or is unable to do so. This may be due to an inflated amount, incorrect weight of the product (the package is much lighter or, on the contrary, heavier) or questionable content. In this case, he may refuse to receive it.

Refusal of parcels by cash on delivery

Since the operator spoke to me incorrectly after the ransom was refused, I sent them to go to court. Actually, a question.

I know that I have to pay for delivery if the order is canceled, but it’s not entirely clear to me: In accordance with Art.

26.1 clause 4 should I pay for shipping only in the opposite direction or in both directions? How should the seller provide me with the details? Can I request them in writing with a stamp and a copy of the Russian Post checks? The legal entity was indicated on the website. person, but given legal entity. The person was removed from the Unified State Register of Legal Entities back in September, i.e., ceased its activities. In this situation, can they demand any compensation from me if the parcel was not sent from a legal entity?

How can I refuse a parcel by cash on delivery?

What legal provisions can protect you from paying the store's shipping costs? Collapse Victoria Dymova Support employee Pravoved.ru Similar questions have already been considered, try looking here:

Is it possible to return money for goods purchased in an online store by cash on delivery?
How to check the contents of a parcel before paying cash on delivery?

Lawyers' answers (2)

All legal services in Moscow Return of defective goods Moscow from 5,000 rubles. Support of real estate transactions in Moscow from 40,000 rubles.

The right of buyers to not repurchase a parcel occurs on the basis of paragraph 45 of the Resolution of the Russian Federation No. 221, adopted in 2005. It regulates the rules for the provision of postal services to the population and their right to refuse to receive a parcel.

The simplest and most popular way is not to come to the post office at all and ignore that the package has arrived.

If the package is not picked up within a month, it will be returned back to the sender.

Article 26.1. Remote method of selling goods

A retail purchase and sale agreement may be concluded on the basis of familiarization of the consumer with the description of the goods proposed by the seller through catalogues, prospectuses, booklets, photographs, means of communication (television, postal, radio communications and others) or other means excluding the possibility of direct familiarization of the consumer with the goods or a sample of goods when concluding such an agreement (remote method of selling goods) in ways.
Before concluding a contract, the seller must provide the consumer with information about the basic consumer properties of the product, the address (location) of the seller, the place of manufacture of the product, the full brand name of the seller (manufacturer), the price and conditions for purchasing the product, its delivery, service life, expiration date and warranty period, the procedure for payment for the goods, as well as the period during which the offer to conclude a contract is valid.
At the time of delivery of the goods, the consumer must be provided in writing with information about the goods provided for in Article 10 of this Law, as well as information provided for in paragraph 4 of this article about the procedure and timing for returning the goods.
The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days.
If information on the procedure and timing for returning goods of proper quality was not provided in writing at the time of delivery of the goods, the consumer has the right to refuse the goods within three months from the date of delivery of the goods.
Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The consumer’s absence of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.
The consumer does not have the right to refuse a product of appropriate quality that has individually defined properties if the specified product can be used exclusively by the consumer purchasing it.
If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand.

The consequences of selling goods of inadequate quality by remote means of selling goods are established by the provisions provided for in Articles 18 - 24 of this Law.

What is the penalty for returning an undelivered parcel?

To minimize the risks of the parties, many stores practice sending goods with prepayment for postage.

How can you refuse a parcel by cash on delivery? Many citizens who have ordered goods via the Internet are faced with the problem of how to refuse the parcel at the post office in the future? The problem is complicated by the fact that a number of items arrive cash on delivery. Consumers have every right to refuse such parcels, provided for by the Law “On Protection of Consumer Rights”.

It is necessary to take into account some of the subtleties of this situation. This is due to the fact that until the buyer receives the parcel, the purchase and sale transaction is not considered completed and the goods remain the property of the seller.

The procedure for refusing a parcel by cash on delivery can be carried out in two ways: The buyer can come to the post office and refuse to receive the parcel in writing or put a corresponding mark in the notice.

How much is the fine for refusing a parcel by mail?

Who should pay for postage? Return of the parcel with cash on delivery is carried out at the expense of the sender.

This obligation arises for the buyer who has refused the goods.

Clause 4 of Article 26.1 of the Law “On Protection of Consumer Rights” states that the buyer will be required to reimburse the seller’s expenses for the return shipping of the returned postal item.

Helpful returns tips and ways to avoid liability The buyer is advised to follow the rules to avoid possible liability:

Quickly notify the online store about the refusal to purchase the product, indicating the reasons. But at the same time he will have to pay his expenses.
Visit the post office and put a note on the notice indicating refusal to purchase the goods.

Important Because the store had to pay for delivery.

What is the fine for not receiving Russian mail on time?

10 of the Law “On the Protection of Consumer Rights”, as well as information on the timing and procedure for returning goods.

Thus, the consumer has the right to refuse a quality product at any time before receiving it, and if the product has already been received, then within seven days from the date of transfer of the product to him, provided that the consumer properties are preserved. At the same time, the reasons for the return are not established by law, that is, they can be anything. It is also necessary to remember that not all goods can be returned as goods of proper quality.

In accordance with paragraph 4 of Art. 26.1 of the Law “On the Protection of Consumer Rights”, it is impossible to refuse a product that has individually defined properties - that is, a product that is made individually for the consumer, and only he can use it. For example, goods with a name tag (engraving, embroidery) or shoes made to personal measurements cannot be returned.

But a finished handmade product, for example size 38 shoes, is possible. If

Can they be punished for not receiving a parcel sent by cash on delivery?

February 25, 2021, 6:33 pm 1 0 10.0 Pravoved.ru 27739 replies 12394 reviews expert Chat Free assessment of your situation Lawyer, city.

Cuban Free assessment of your situation

Good afternoon.

Can they impose a fine for refusing to receive a parcel with cash on delivery?

However, the right to open is granted only after the entire amount of the order is transferred to the cashier at the post office.

IMPORTANT You can refuse a parcel by cash on delivery without opening it, based only on external signs, for example, an inflated order amount, incorrectly indicated weight or questionable contents of the parcel.

Before payment, it is only possible to check the integrity of the packaging and the compliance of the actual weight with that indicated by the sender. If the recipient has no comments on the appearance of the parcel, then claims regarding the contents will not be accepted.

It turns out that cash on delivery only guarantees the arrival of the parcel, but not its contents. Info When further placing orders in this store, the buyer may be required to make an advance payment and even reimburse postage for the previous parcel. The buyer may be included in the federal database of unreliable customers. which is used by many stores.

How to refuse a parcel by cash on delivery?

The basis for this will be clause 45 of the Rules for the provision of postal services, which were approved by Decree of the Government of the Russian Federation No. 221 of April 15, 2005. In this case, no payment will be required from him, and the goods will be sent back to the seller.

The buyer can simply ignore the notification from the post office and not show up to receive the parcel. After a certain period (about a month), the goods will be sent back.

Moreover, even if the recipient received a notification about the parcel and signed for it, this does not impose any additional obligations on him. Of course, the first option will be more honest and fair towards the seller, but the second method of behavior is also completely legal.

However, in each of these cases, certain consequences may occur for the buyer.

To avoid litigation, warn the seller of the refusal. The only legal action that the seller can take is filing a lawsuit in court.

Will I face a fine if I don’t pick up a parcel sent by cash on delivery at the post office?

Good afternoon, please tell me, can I not pick up a parcel at the post office sent by cash on delivery, and will I face a fine or any payment for delivery or storage for this? I ordered a bag from an online store, the package is already waiting for me at the post office, but I changed my mind about picking it up because... I found the same one much cheaper.

However, the employees of this store call me, call me a fraudster and threaten to charge me a fine of 7,000 rubles if I do not pick up the parcel.

Tell me, do they have such a right and what will happen if I just ignore them and don’t come for the parcel? January 07, 2021, 12:14, question No. 1091603 Ekaterina Viktorovna,

Sochi

Online legal consultation Reply on the website within 15 minutes Answers from lawyers (3) 666 answers 232 reviews Chat Free assessment of your situation Lawyer,

Kazan Free assessment of your situation Hello. Do not go to the post office, do not receive your order, and do not sign anywhere, including for refusal to receive the parcel.

The order will be returned. The only thing is that you may be required to pay compensation for delivery. January 07, 2021, 12:37 1 0 7289 replies 3397 reviews expert Chat Free assessment of your situation Lawyer, city.

Moscow Free assessment of your situation

Hello, you don't have to pick up the parcel; The seller may demand compensation for “delivery costs of returned goods” Art. 26.1 PZPP:...The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days.

If information on the procedure and timing for returning goods of proper quality was not provided in writing at the time of delivery of the goods, the consumer has the right to refuse the goods within three months from the date of delivery of the goods.

Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The consumer’s absence of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.

The consumer does not have the right to refuse a product of appropriate quality that has individually defined properties if the specified product can be used exclusively by the consumer purchasing it.

If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand. Best regards, Elena January 07, 2021, 12 :46 0 0 357 responses 82 reviews Chat Free assessment of your situation Lawyer,

Barnaul Free assessment of your situation Hello, Ekaterina Viktorovna! No monetary penalties can be brought against you. Art.

26.1 Law of the Russian Federation dated 02/07/1992 N 2300-1 “On the Protection of Consumer Rights” 4. The consumer has the right to refuse the product at any time before its delivery, and after the delivery of the product - within seven days.

07 January 2021, 13:26 1 0 All legal services in Moscow Best price guarantee - we negotiate with lawyers in every city on the best price. Similar questions November 27, 2021, 12:09, question No. 2180058 January 08, 2021, 18:56, question No. 1493477 October 15, 2021, 04:18, question No. 1408508 August 12, 2021, 06:33, question No. 1721926 July 20 2021, 12:04, question No. 1320414 See also

Compensation for damage

For violation of the deadlines for sending postal items by air - the difference between the fee for sending by air and land transport.

https://www.youtube.com/watch?v=lYnXrQ7uh0A

For international shipments In case of loss, spoilage or damage to international registered shipments (letter, parcel post, small package), Russian Post pays compensation in the amount of 30 and the amount of the tariff fee (except for the order fee).

In case of loss, damage or damage to part of their investment - in the amount of the actual value of the missing or damaged part, but not more than 30 SDRs.

In case of loss, deterioration or damage, compensation will be paid in the amount of 150 SDR and the amount of the tariff fee (excluding the order fee).

Compensation for loss or damage is the amount of the declared value and the amount of the tariff fee (except for the fee for registering the declared value).

Source: https://konsalt74.ru/kakoj-shtraf-za-vozvrat-nepoluchennoj-posylki-67731/

How to refuse a parcel

In this case, the buyer will pay shipping costs.

Initially, do not cooperate with online stores that operate on a system with similar payments, but choose trusted stores that sell products with prepayment.
You need to know this - the law on furniture guarantees to protect consumer rights. Find out whether it is possible to return a Russian Post parcel back. Conclusion When answering the question of whether it is possible to refuse a parcel, buyers need to consider not only their rights, but also their responsibilities. The law allows consumers to refuse the goods they have received, but in order to avoid possible sanctions from sellers, they are recommended to notify them in advance of the refusal to purchase it with payment of return shipping costs.

How to refuse a parcel by cash on delivery?

Purchasing goods via the Internet or other remote means carries considerable risks, and you need to know how to refuse cash on delivery parcels at the post office if such a need arises. The concept and risks of cash on delivery This concept refers to the purchase of goods remotely, when payment is made after its receipt.

Risks for the seller:

the sender must go to the post office one more time to pick up the money;
the long process during which money is received leads to a slow turnover of funds;
the client may not pick up the parcel - it will be returned, paid by the seller.

The buyer also has to endure inconvenience. You need to pay not only for the product, but also for sending money to the seller. By the time it is received, the person’s financial situation may change.

The essence of cash on delivery

The essence of the service is that the client places an order without making an advance payment. Payment is made only after receiving the parcel at the post office, and the cost of delivery and the fee for sending funds to the seller are added to the amount of the order itself.

The cash on delivery purchase algorithm consists of several simple steps:

the client selects a product on the seller’s website and places an order;
the store manager contacts the potential buyer to confirm the order and clarify details;
company employees form an order, pack it, and send it by mail to the address specified by the customer;
After receiving the parcel, representatives of the post office send a notification to the client;
the buyer comes to the post office, pays and picks up the parcel by cash on delivery.

Related article: How to return erroneously transferred money to a legal entity

Attention

The buyer may change his mind and refuse the cash on delivery package until the order is shipped. In such a situation, it is better to notify us in advance by choosing any convenient method of communication.

How to refuse a parcel

From the point of view of protecting the rights of both parties to the transaction - both the buyer and the seller - purchasing goods remotely has great risks. Because of this, and also because of the popularity of this method of making purchases, various disputes often arise between the parties to the transaction.

The seller will go to court for compensation for delivery costs.
The seller will blacklist the client and stop cooperation with him in the future.
The seller will set restrictions for the client on subsequent purchases in the form of an advance payment.

A number of sellers include unscrupulous customers in their database of unreliable buyers, which may subsequently affect their ability to purchase products from other online stores. These possible consequences of refusing a parcel at the post office occur in rare cases and usually concern those who repeatedly refuse purchases ordered via the Internet.

What determines the amount of cash on delivery?

The cash on delivery amount is usually equal to the cost of the purchased product. Such parcels are called declared value shipments. The shipping cost is indicated by the seller (sender). Large online stores incur fees for the services of postal operators. This is as convenient as possible for the customers themselves. In fact, these costs are often included in the price of the product and go unnoticed by customers.

In some cases, a fee for storing the parcel is added to the cash on delivery amount - if the client does not show up to receive the shipment within a certain time, the next few days of storing the parcel will be charged. If the recipient does not take any action during or following days, the parcel is sent back to the online store.

How can I refuse a parcel by cash on delivery?

The procedure for refusing a parcel by cash on delivery can be carried out in two ways: • The buyer can come to the post office and refuse to receive the parcel in writing or put a corresponding mark in the notice. The basis for this will be clause 45 of the Rules for the provision of postal services, which were approved by Decree of the Government of the Russian Federation No. 221 of April 15, 2005.

In this case, no payment will be required from him, and the goods will be sent back to the seller. The buyer can simply ignore the notification from the post office and not show up to receive the parcel. After a certain period (about a month), the goods will be sent back.

Moreover, even if the recipient received a notification about the parcel and signed for it, this does not impose any additional obligations on him. Of course, the first option will be more honest and fair to the seller, but the second method of behavior is also completely legal.

Useful tips

The need to refuse a parcel by cash on delivery may arise for any, even the most responsible buyer. To act in this situation legally and fairly in relation to all parties to the transaction, you need to adhere to the following rules:

It is worthwhile to notify the seller as quickly as possible about the refusal to repurchase the parcel and explain the reasons for this. Of course, this won’t save him from shipping costs, but at least he won’t have to pay for postal services to store the goods.
Another way to protect the seller from additional expenses is to go to the post office and write a refusal to receive the parcel. In this case, it will be sent back immediately, and you will also not have to pay the cost of storing it.
It is better to buy goods with advance payment and at the moment when you have money for it. In this case, the risks are transferred to the consumer, but if the transaction is made with a large and reliable online store, their level is low.

It is important to remember not only your interests, but also those of the seller. In order to safely make purchases online in the future and not be afraid of a lawsuit or threats from debt collectors, it is better to try to fulfill your obligations or at least notify the store of your reluctance to buy the parcel.

Procedure for refusing a parcel with cash on delivery by mail

There are two main ways recommended for buyers to refuse cash on delivery parcels:

Visit the post office and write a written refusal to receive the shipment. You can make a special note about this in the notice.
Do not visit the post office if you ignore the notice. After a month, the received shipment will be sent back to the seller, and the citizen will not incur any expenses, even if he receives and signs the notice.

Parcel refusal

However, in each of these cases, certain consequences may occur for the buyer. Possible consequences of refusal The only legal action that the seller can take is filing a lawsuit in court. Since ordering goods remotely is a special way of concluding a purchase and sale transaction, its parties have certain rights and obligations.

The buyer, although he has the right to refuse to purchase the item, is still obliged to reimburse the seller for the cost of its delivery. In accordance with clause 20 of the Rules for the sale of goods by remote means, approved by the Decree of the Government of the Russian Federation of September 27, 2007.

N 612, a transaction for the retail sale of goods remotely is considered concluded from the moment payment has been made or the seller has received an order from the buyer for its purchase.

What is the penalty for returning a parcel with cash on delivery?

Can I return the parcel immediately without paying cash on delivery?

Hello! I ordered a product in an online store, then, after reading reviews and finding the same product much cheaper, a couple of hours after placing the order I called and asked to cancel it.

To which I was told that the goods had already been sent by mail and nothing could be done.

In addition, they hinted that this would threaten me with problems and the conversation with me, when I agreed to the purchase, was recorded, which means an oral agreement was made.

When I said that I would still refuse the order, they offered me to buy the product at the post office, after which they would provide information on how to process a return. I understand that in this case I may not get the money back.

However, in each of these cases, certain consequences may occur for the buyer.

To avoid litigation, warn the seller about the refusal

The only legal action the seller can take is filing a lawsuit. Since ordering goods remotely is a special way of concluding a purchase and sale transaction, its parties have certain rights and obligations.

The buyer, although he has the right to refuse to purchase the item, is still obliged to reimburse the seller for the cost of its delivery.

In accordance with clause 20 of the Rules for the sale of goods by remote means, approved by the Decree of the Government of the Russian Federation of September 27, 2007.

The simplest and most popular way is not to come to the post office at all and ignore that the package has arrived.

! Where to read about rights and responsibilities If the parcel is not picked up within a month, it will be returned to the sender. In this case, the recipient will not owe anything to the mail, and the sender pays for all transportation there and back.

Refusal of parcels by cash on delivery of Russian Post

This will help the sender save money on storage costs.

Please note: the Post Office will charge an additional fee for storing the parcel - the longer it is stored, the greater the amount will be.

What is the penalty for returning a parcel with cash on delivery from the post office?

When further placing orders in this store, the buyer may be required to make an advance payment and even reimburse postage costs for the previous parcel.

But all these risks are not particularly great and are most often applied only to those buyers who have not purchased the parcel more than once.

Useful tips

It is worthwhile to notify the seller as quickly as possible about the refusal to repurchase the parcel and explain the reasons for this.

What is the penalty for returning a parcel with cash on delivery by mail?

However, in each of these cases, certain consequences may occur for the buyer. Possible consequences of refusal The only legal action that the seller can take is filing a lawsuit in court.

Since ordering goods remotely is a special way of concluding a purchase and sale transaction, its parties have certain rights and obligations. The buyer, although he has the right to refuse to purchase the item, is still obliged to reimburse the seller for the cost of its delivery. In accordance with paragraph.

20 Rules for the sale of goods remotely, approved by the Decree of the Government of the Russian Federation of September 27, 2007.

Read about the possibility of returning money for goods received by mail by cash on delivery in the next section.

Refund

After payment for the goods received at the post office, the purchase and sale transaction is considered completed and therefore the rules for the return and exchange of goods under the Law “On the Protection of Consumer Rights” come into force.

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On the other hand, for the seller this is a certain risk, because the recipient may change his mind and not buy the goods.

It is lower than the shipping rate. Until recently, they charged 34 rubles for the return of 1 kg of parcels, and a little over 70 rubles for the return of 1 kg of parcels. Maybe something has changed, but not much. Moreover, 1st class parcels from air regions are returned at the same second rate..

If you don’t receive a parcel at Russian Post, what are the consequences?

Source: https://sdaypdd.ru/kakoj-shtraf-beretsya-pri-vozvrate-posylki-s-nalozhennym-platezhom

How to return money for goods by cash on delivery?

The Law “On the Protection of Consumer Rights” does not adequately protect the procedure for the purchase and sale of goods between a buyer and a seller if it is remote in nature. So, quite often, the cause of a conflict arises when a buyer tries to return money for goods received by mail with cash on delivery.

In this article we will answer the following questions: what rights do the seller and the buyer have when it comes to returning money for goods by cash on delivery? Can the seller return the money? and what consequences can I expect for both?

Concept: features and risks

Cash on delivery is a remote method of purchasing goods (via the Internet), in which the buyer pays for it only after receiving it at the post office/delivery by courier. In this situation, the main risks fall on the shoulders of the seller, since by sending the goods he is actually left without paying for it. The disadvantages of selling goods in this way for the seller include:

The need to visit the post office twice : first the seller needs to send the goods, and later, when the buyer receives and pays for it, receive money for it at the post office;
Delay in receipt of profit. By sending goods by cash on delivery, the seller is deprived of the opportunity to earn money simultaneously with the sale of goods, which is why the turnover of funds slows down;
The risk of refusing to purchase a product. After examining the product, the buyer may change his mind about buying it. In this case, the seller will be forced to pay for double delivery and storage of the goods at the post office;

If the buyer himself wants to return the money for the goods received and paid for by cash on delivery, this will result in double expenses for him:

He will have to pay for the goods to be sent to him and back to the seller;
The buyer will also have to pay for the refund from the seller;

It will be extremely difficult to return the parcel, and especially the money for it, since during its delivery the seller’s financial situation may seriously change.

Read about how to properly refuse a parcel and money received by cash on delivery in the next section.

Pros and cons of cash on delivery

This form of interaction between the recipient and the sender is extremely popular, but not always convenient and profitable. Some online stores cooperate with customers only in this way, leaving the latter no choice.

Benefits for the recipient

A parcel with cash on delivery provides one serious advantage for the recipient: he receives a guarantee that the online store will not deceive him, and that after payment the parcel will not be lost along the way. It often happens that after paying for goods with a bank card, the client is faced with the fact that the seller significantly violates the deadlines or refuses to fulfill his obligations to send the goods. Often the buyer is unable to correct something, and he remains outright deceived.

Payment for the parcel by post office by the recipient negates this and other risks. The buyer pays the cost of the shipment only after receiving a notification from the online store that the parcel can be picked up. In this case, deception is practically excluded.

Also a big plus is the possibility of refusing a purchase: for example, the client found the same product at a lower price, or the need for purchase has disappeared. In this case, it is enough to confirm the refusal in writing, or not take any action to obtain it.

Disadvantages for the recipient

Payment by cash on delivery, in addition to its advantages, also provides some disadvantages for the recipient. The main one is the impossibility of opening the parcel before payment. This quite serious inconvenience occurs when receiving a parcel through Russian Post.

Sending a parcel by cash on delivery via Russian Post is inconvenient for the recipient because he must first decide whether to receive the parcel or not. It is prohibited to open the shipment before payment. The exception is the presence of an inventory of attachments. Therefore, you may experience:

Damage to goods.
Violation of the integrity of the purchase - mechanical damage, breakdowns, complete loss of the goods.
Error with the name of the product - the online store may mistakenly send a different product.

Also, some so-called parcel terminals - special devices in which parcels are placed for pickup - do not work with cash on delivery. Such devices are usually installed in large retail outlets so that the client can choose the nearest pickup point.

On the touch panel it is enough to enter a personal code, after which one of the cells opens, in which there is a postage paid in advance. In large cities of Russia, such devices have already become widespread.

Pros for the online store (sender)

Sending goods by cash on delivery for an online store offers one significant advantage: the store increases trust among potential buyers. A client who visits the store’s website sees that the goods are paid only after receipt, which means that the likelihood of fraud is minimal.

For this reason, the largest sellers of goods on the Internet make cash on delivery one of their purchasing methods. This form of purchase is even more relevant for small outlets that are just beginning to gain the trust of customers.

Cons for an online store (sender)

Sending a parcel by cash on delivery for an online store may also involve significant disadvantages. First of all, we are talking about the possible refusal of the buyer to receive the postal item: no receipt - no purchase. As a result of this, the seller not only does not receive the expected profit, but also incurs losses in the form of payment for the services of the postal operator.

The second disadvantage is the high cost of services of some postal operators. Not every shipping cost can be taken into account in the price of the product, and in these cases, sellers have to overpay for services, with no guarantee that the client will ultimately agree to receive the goods at the post office.

about the author

Anatoly Darchiev - higher education in economics with a specialty in “Finance and Credit” and higher education in law in the direction of “Criminal Law and Criminology” at the Russian State Social University (RGSU). Worked for more than 7 years at Sberbank of Russia and Credit Europe Bank. He is a financial advisor to large financial and consulting organizations. Engaged in improving the financial literacy of visitors to the Brobank service. Analyst and banking expert. [email protected]

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Refusal: reasons, features of the procedure

To avoid the buyer having to pay a double fee for returning a paid parcel and money for it, it is better to refuse it at the stage of receiving it at the post office. Reasons for refusing to receive a parcel may be:

If the buyer has any doubts about its contents. For example, a buyer placed a small order, but received a large package that was too large;
The price of the parcel differs from the agreed price of the goods;
The buyer has changed his mind about buying this product or is not physically able to do so.

The procedure for returning a parcel is carried out in one of the following ways:

Go to the post office and make a written refusal to receive the postal parcel. The application will need to indicate clause 45 of the Rules for the provision of postal services of the Government of the Russian Federation of 2005. In this case, no payment will be charged from the buyer;
Ignore the notification of receipt of the parcel and do not show up at the post office at all. After a certain period (usually thirty days), the parcel will be sent back to the seller;

Read about the possibility of returning money for goods received by mail by cash on delivery in the next section.

Refund

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