Can wallpaper be returned without receipt and packaging?

Law and consumer rights

Returning wallpaper to the store according to the law of the Russian Federation, we are talking about quality products, is possible within 14 days from the date of purchase.
In this case, the consumer has the right not to tell the seller why he is returning the goods. Wallpaper is a durable item, and therefore it must have a long shelf life. In case of purchasing a low-quality product, the buyer may demand to take it back, even if more than two weeks have passed. The time frame within which you can return products will depend on the warranty period. In this case, the store may be presented with the following buyer requirements:

exchange a defective product for an analogue, but of good quality;
reduce the price of the product proportionately;
eliminate defects at the expense of the seller;
return the full cost of the goods.

Return Policy

You can refuse the purchase and withdraw your money if several conditions are met:

The presentation was not damaged. The seller has the right to refuse to exchange or accept the product if the buyer decides to return the wallpaper without packaging or labels.
There is documentary evidence of purchase in a specific department. You can hand over rolls without a receipt if you present other documents confirming payment - a receipt, sales receipt, invoice, statement of debit from a bank card. As a last resort, you can request a duplicate of the sales receipt or find two witnesses who will confirm the date of purchase.

When making a return, follow the deadlines provided by law. Quality goods can be returned within 14 days from the date of purchase. The date of purchase is not considered.

Reasons for returning wallpaper to the store

When determining whether wallpaper can be returned to a retail store, many are also interested in why such a return can be made. The reasons for this can be very different. Among the most common are:

at the time of purchasing the wallpaper, they looked good, but upon arrival from the store I didn’t like them when I imagined how they would look on the walls in an apartment or house;
incorrect calculations were made and there were excess rolls left after the repair;
the packaging of the product has been opened, resulting in defects;
Bought defective wallpaper.

If possible, you should save the original packaging, since when returning you will need to take them to the store in salable condition.

Returning goods of proper quality

According to current legislation, a person can return the wallpaper and return the funds. This is stated in Article 25 of the Law “On Protection of Consumer Rights”.

It states that the consumer can exchange non-defective goods that do not match in color, size or other parameters. In this case, the consumer can contact the store with a request to exchange the purchased brand of wallpaper for another. If there are no similar wallpapers at the outlet, you can return them to the store and get your money back. Such goods are returned within two weeks from the date of purchase, and the day of purchase does not count. In this case, the wallpaper packaging must not be damaged; there must be a label with the article number, batch and other data. The seller may require a receipt or receipt indicating that the wallpaper was purchased from this store.

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You should know that you must return all purchased wallpaper, and not one or more rolls. At the same time, the product must retain its properties, that is, the wallpaper should not be dirty, torn, etc.

How to return wallpaper to a store of poor quality

A reference to the first paragraph of Article 18 of the Law “On Protection of Consumer Rights” will help you return such a product. It states that if a person finds defects in the purchased product or a defect from the manufacturing company, he can return it and get his money back. To do this, you need to go to the seller, taking the wallpaper with you, and tell about the current situation. He can return the money immediately or the buyer must write a statement to return the product, describing its defects. This document is drawn up in 2 copies. The second copy remains with the buyer with the seller’s signature, seal, and date of receipt. By law, after 10 days the document is required to be reviewed and the funds returned.

When a seller does not want to accept a poor quality product back, you need to tell them your legal rights.

In this case, the buyer writes a statement. According to the document, a return must be made within ten days. If this does not happen, the consumer has the right to go to court. If the seller does not accept the claim, you can send it by registered mail. An inventory of the attachments is prepared for the letter. Such a registered letter is delivered only upon notification. The inventory is required to prove that the seller has received the claim. A notification upon return from the retail outlet is sent back to the post office and attached to the statement of claim.

If after 10 days the consumer has not received a refund, then a claim can be filed against the seller.

The seller will be charged the cost of the goods, fined 50% of the price of the wallpaper, and the seller will be forced to pay a penalty of 1% for each day of delay due to refusal to return.

If a defect is detected

If the wallpaper turns out to be of poor quality, there are four options to get out of the situation:

Demand that the defective product be replaced with a similar one from the same manufacturer.
Choose a cheaper or more expensive model and recalculate the purchase price.
Ask for a discount.
Write a request for a refund.

The basis for the requirements may be: a defect in the design, white spots, mechanical damage to the canvas, packaging.

You can refuse to purchase such a product even if more than 14 days have passed from the date of purchase. The maximum period for filing a quality claim is two years in the absence of information about the warranty period.

Exceptions include cases where the seller has discounted the rolls due to a small defect and warned the buyer about it when issuing a check. Claims to quality can only be made if other types of defects are detected.

Return procedure and deadlines

Before returning products to the store, you need to understand the procedure for processing a return. So, if we are talking about a quality product, then it will be enough to write a corresponding statement in the store. As a rule, a sample of its completion can be obtained from its employees. In this case, the returned goods must meet the following conditions:

What you need

To write an application, the person who purchased the wallpaper provides it, a receipt or other document confirming the fact of purchase in this store. If he cannot provide anything, then you can ask the seller for a cash register tape. It is stored at the point of sale for up to 1 month. To complete the application, the seller must bring a passport, pension certificate, etc.

Statement

This document is drawn up in free form. Sometimes store employees provide a template. It contains the buyer’s surname, first name, patronymic, contact numbers, seller’s details, transaction details, and clarifies the product range. The document is written in 2 copies. The buyer's sample is marked with the date the document was accepted by the retail outlet.

The law allows 10 days for consideration of this document; if the product was of poor quality and the seller decided to send it for examination, then the period for making a decision may increase to a month.

Step by Step Actions

Communication with the seller and request for a return
To write an application
Mark the acceptance of the document
Waiting for the legal deadline for consideration
Store decision.

Return deadlines

A person, if he does not like the color, size, or other characteristics of the purchase, must bring it to the store for return within 2 weeks from the date of sale.
When purchasing rolls through an online store, the procedure period is shortened, up to a week. If you return low-quality wallpaper, a refund will be made within ten days.

Wallpaper with manufacturing defects is returned within the warranty period regulated by the legislator. Typically this period is 60 days. When the seller does not indicate any other warranty period, the return occurs for a period of up to 2 years from the date of sale.

Low quality: return policy.

In this case, the rolls may have a “knocked down” design, smudged paint, torn or stained areas, the edge of the roll is wet, torn, etc. All this is treated as a defect and must be returned.

If there is a defect, the buyer has the right:

If the seller refuses to accept the item back

Not every seller agrees to give back money even for products that are subject to return. In this case, in order to get your money back, you will need to contact the store with a written complaint. The seller cannot ignore it. If he has any objections in this regard, he can demand an examination of the quality of the product.

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If the actions taken did not lead to the desired result and the conflict could not be resolved, you can submit a complaint to the authorities that deal with the protection of consumer rights or, as a last resort, file a statement of claim in court. However, do not rush to submit documents to the court, try to resolve everything peacefully first, since in court you will definitely be asked whether such measures were used and why not.

What to do in case of refusal

If a decision on the issue of return has not been made, then the consumer should have the wallpaper examined if he is sure that there is a manufacturing defect or the purchase is of poor quality. After the examination, you should return to the salon with a statement along with an extract from the expert.

If employees continue to insist on their position and refuse compensation, then they can go to court. He will oblige the store to reimburse the client for the price of the wallpaper and the money spent on the examination, as well as legal costs.

If the legislative norms are on the consumer’s side, and the seller does not cooperate, then the signed return application should be submitted to Rospotrebnadzor.

Another option for resolving this issue may be the court. According to the results of the court, the store will not only return the money for the wallpaper, but will also be required to return the penalty and pay penalties.

Additional questions

How do construction stores meet customers halfway?

Some large construction networks help their customers by returning other construction materials for up to 100 or 200 days. For example, the Leroy Merlin hypermarket operates on this principle. The main thing is that during this period of time, the properties of the product do not change and the wallpaper is not used. It is best to return the entire shipment to the buyer if he keeps the receipt or receipt. When selling by bank transfer, the money is sent to a bank card. When returning, an identification document is required. The buyer must write a statement.

This can be considered a kind of marketing ploy. It is not always possible to make repairs right away and the materials may sit for a long time, and the moment the package is opened, the buyer will discover that he did not buy what he wanted or there is a manufacturing defect in the video. A person is trying to return finishing goods, but the legal return period has already passed.

In the photo, “Countess Panina-Merlenskaya” is the former PR director of the Leroy Merlin company, “opening the cotton wool” in the comments to her posts. So not all of the company's marketing efforts are successful. With an extended period for returning goods - yes, but with the attitude towards customers there is clearly something not very good.

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There is more trust in a store that allows you to return wallpaper within 100-200 days and, for sure, the client will return here more than once.

By law, is it possible to return wallpaper after 14 days?

Is it possible to return wallpaper of proper quality (without defects)?
The Consumer Rights Protection Law allows you to return goods of good quality, but not all types, since there is a “list of non-food goods of good quality that cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration,” which says that the consumer cannot return construction and finishing materials (linoleum, film, carpets and others) and other goods sold by the meter. It is with this wording that sellers like to mislead buyers, since on the one hand wallpaper can be classified as a finishing material, they are measured in meters, but here’s one detail, they are not sold by the meter, but are sold in packages of a certain number of meters and according to the list they don't hit. The return of goods itself is always associated with dissatisfaction. When considering the topic of whether it is possible to return the wallpaper back to the store, you can determine that there may be even more motives for this.

This is due to the features of this product. This includes mismatches in color, texture, and even quantity. The law protects the rights of buyers and establishes a certain time period for returns.

Terms and conditions for returning wallpaper of proper quality Whether wallpaper of proper quality can be returned can be determined based on Article 25 of the Law on the Protection of Consumer Rights.

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Ask a Question

Is it possible to return an extra roll of wallpaper to the store?

One of the most common reasons for returns is when there is unnecessary wallpaper left, one roll or even several whole ones.
A situation has happened to many people when they seem to have calculated everything, but as a result, a roll of wallpaper turns out to be superfluous. There may be various reasons for this: errors in calculations, when the calculations are carried out by some, and the repairs are done by completely different people, if in the end they decided not to glue wallpaper behind the furniture, etc. In this case, where should the leftovers go? You can take them back to the store if the 14-day period established by the regulations has not yet passed.

Is it possible to return wallpaper without a receipt?

If you want to return a product, either of good quality or with any defect, you will first need to prove that the product was purchased in this store. A sales receipt or cash receipt will help you do this. However, do not panic if not a single financial document has been preserved. Evidence may include testimony from witnesses who can confirm that a purchase was made at the specified location.

Witness testimony is best prepared in writing, so it will have greater legal force.

Return of wallpaper to order

The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days. If information on the procedure and timing for returning goods of proper quality was not provided in writing at the time of delivery of the goods, the consumer has the right to refuse the goods within three months from the date of delivery of the goods. Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved.

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The consumer’s absence of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller. The consumer does not have the right to refuse a product of appropriate quality that has individually defined properties if the specified product can be used exclusively by the consumer purchasing it. If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand.

Is wallpaper in packaging subject to return by law?

If the seller refuses to admit the fault of the store or manufacturer for a discovered defect, the buyer has the right to file a claim and demand that the seller conduct a quality examination at the store’s expense.

In order to refuse wallpaper that meets all quality standards and is not defective, the buyer must fulfill a number of conditions prescribed by law in this case:

wallpaper must have a marketable appearance,
the packaging must be intact and undamaged,
stickers and labels must be present in the form in which they were at the time of purchase,
if the buyer has purchased several rolls of wallpaper, then he must provide all purchased wallpaper to the store, otherwise the store will refuse to accept it,
fourteen days must not have passed from the date of purchase of the wallpaper,
the buyer must provide the store with a cash or sales receipt, which will confirm the fact of making a purchase in this store.