How to write a complaint to the Department of Education?

Reasons for appeal

You can complain to the Moscow Department of Education in the following cases:

• The emergence of conflict situations with the management of the educational institution.
• Prejudicial attitude towards the child.
• Inadequate supervision of a child resulting in injury or injury.
• Mental or physical violence.
• Incompetence of the teacher.
• Problems with enrolling a child in kindergarten, first grade, etc.
• Difficulties with advancement in the electronic queue.
• Unfair assessment of student knowledge.
• Unlawful extortions.

Application forms

The following methods of contacting the Moscow Department of Education are allowed:

1. Written complaint.
2. Phone call.
3. Make an appointment for a personal appointment with an authorized person.
4. Via the official website

Letter

A complaint about violations of rights in educational institutions should be sent in one of the following ways:

1. By registered mail with notification of delivery of correspondence to the address: 129090, Moscow, st. Bolshaya Spasskaya, 15, building 1.
2. To an email address (for legal entities).
3. Submit in person to the reception office of the DO at the address: Moscow, st. Academician Tupolev Embankment, 15, bldg. 4.

Public reception opening hours:

• Monday-Friday: from 8.00 to 20.00;
• Saturday: from 9.00 to 15.00.

Healthy! What mistakes should be avoided when drawing up a written complaint, read the article “How to write a complaint correctly”

Phone call

The Moscow Department of Education has several telephone lines for receiving calls from the public:

• To answer citizens' questions and requests, the unified information service of the city of Moscow operates around the clock: +7 (495) 777-77-77.
• To resolve issues related to registration of correspondence, you should call or +7 (495) 366-66-80.
• For questions regarding receiving correspondence from legal entities, calls are accepted to the number.

Personal reception

The reception of citizens is conducted by the head of the Department of Education, Kalina Isaak Iosifovich, the first deputy and deputy heads. Reception schedule:

More detailed information is provided on the official website of the DO at: https://dogm.mos.ru/guidelines/documents/4314199/.

To make an appointment, you must fill out a special form:

Applications from citizens are accepted from Monday to Saturday at the Department's reception desk.

Note! An incorrectly drafted application may be grounds for refusal to make an appointment. The document must contain the applicant's contact information, date, signature and a brief summary of the appeal.

For a personal appointment, you must bring an identification document with you.

Algorithm for submitting an application via the Internet

Currently, this method is particularly popular. Here is the sequence of actions for those who decide to file a complaint with the Moscow Department of Education:

1. First, you need to select the “Electronic Reception” item in the “Citizen Appeals” menu on the official website of the DO.
2. Learn the basic rules for submitting an electronic appeal.
3. Indicate your full name, contact details, and briefly state the essence of the complaint.
4. Select the contact option: from a legal entity or an individual.
5. Mark the option for receiving a response: postal address, email address.
6. Type the text of the appeal.
7. Add (if necessary) additional materials (letters, responses from the administration of the educational institution), etc.).

Internet appeal

There are two ways to submit a complaint electronically:

1. Through the electronic reception at: https://dogm.mos.ru/obr/ep.php.
2. Using the resource “Appeals to the head of the department” at: https://ask.educom.ru/.

Steps to apply online:

1. Select the “Electronic Reception” item in the “Citizen Appeals” menu on the Department of Education website or use the direct link https://dogm.mos.ru/obr/ep.php.
2. Familiarize yourself with the basic rules for filing electronic appeals.
3. Indicate the applicant's full name, contact information, and briefly outline the content of the complaint.
4. Select the type of appeal - from an individual or legal entity.
5. Indicate the desired method of providing a response - by email or postal address.
6. Enter the text of the request.
7. Attach additional files if necessary.
8. Send a request.

The form for citizens to contact us on the website of DO Moscow looks like this:

Complaint form Complaint form Complaint form

To contact the head of the Moscow Department of Education, you need to perform the following steps:

1. Go to https://ask.educom.ru/.
2. Study the rules for filing appeals and become familiar with the procedure for their consideration.
3. Specify the subject of the appeal.
4. Fill in the appropriate fields with your full name, phone number, e-mail, and educational institution.
5. Write the text of the complaint.
6. Attach additional files no larger than 5 MB.
7. To send a letter.

Note! All applications are checked and, if they comply with legal requirements, are published on the official website of the subsidiary in the section “Citizens' Appeals”. The last name, first name, patronymic of the author and the name of the organization specified when filling out the form will also be publicly available.

The applicant's contact information is not disclosed in accordance with Federal Law No. 152 “On the Protection of Personal Data.”

In a number of cases, the application remains without consideration and publication, in particular:

• In the absence of personal information of the applicant.
• If there are insults (How to write a complaint about insult) or threats to the life of an official or members of his family.
• If an official response has already been provided on this issue.
• There is a court decision that has entered into force on the issue specified in the application.
• The response to the appeal requires the disclosure of state or legally protected secrets.

This procedure is provided for by Federal Law No. 59 “On the procedure for considering appeals from citizens of the Russian Federation.”

Important! Notifications about the progress of the complaint will be sent to the email address specified when submitting the application.

Additional questions

Is it possible to complain anonymously?

The law establishes the mandatory indication in the claim of the applicant’s personal data and residential address. It is also necessary to certify the text of the complaint with a personal signature indicating the date of preparation. There is no direct prohibition on the appeal of an unidentified person in the legislation.

It is possible to contact an authorized body by telephone or send an application without specifying personal data. But this form of appeal does not meet the legal requirements regarding the availability of mandatory details. Therefore, officials of the Department of Education have the right not to consider anonymous letters.

Consideration of a complaint without indicating the identity of the complainant, as well as taking measures taking into account the circumstances of the violation, is carried out at the discretion of employees.

In conclusion, you need to remember the following: the applicant can send an anonymous complaint against a teacher to any authority, but employees are not obliged to either accept the complaint for consideration or respond to the facts of violation contained in it.

Anonymous is a dubious solution to a problem in the relationship between a teacher and a student. Most of these complaints are ignored.

When can they refuse to consider a document?

The Education Department refuses to consider a claim in the following situations:

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• consideration of the complaint is related to the disclosure of state secrets;
• the application contains data of a non-existent person;
• the complaint is written in a foreign language or the text is impossible to read;
• when containing advertising or threats;
• the statement of the complaint contains insults against an employee of the educational institution;
• when an application is resubmitted if a decision has already been made on it.

If the answer doesn't suit you

If your complaint was given an answer that does not suit you and which you consider unlawful, it makes sense to contact the Ministry of Education and Science of the Russian Federation to appeal the decision. The basis for a complaint to a higher authority can be virtually anything, for example, the lack of punishment for the perpetrators after an inspection and trial, or the application of too lenient punishment.

The Ministry of Education is responsible for control over all Departments of Education and preschool, educational, and leisure institutions on the territory of the Russian Federation. It conducts independent audits and investigations that are based on applicable laws, regulations and internal organizational standards.

Unscheduled inspections can only be carried out upon receipt of complaints. Collective claims are more effective.

Just as when applying to the territorial Department of Education, taking into account Federal Law No. 59 of May 2, 2006, the Ministry of Education will not consider a complaint when:

• It is impossible to answer it without disclosing classified information;
• Advertising products are attached to the application;
• The text of the appeal is written incorrectly, it is unclear, the letter lacks formality;
• Attached are copies of documents that should be notarized, but are not certified;
• The complaint is anonymous or sent from an address that does not exist;
• The answer was given to the applicant earlier and no new evidence was provided in the case.

If there is no response to the complaint

If there is no response or reaction to the application, you must file a complaint with law enforcement agencies.

The application is initially submitted to the police or prosecutor's office in a situation where any action of a violent nature is carried out against a child: physical or psychological. In this case, you do not have to submit a claim to the Department.

How to complain about a school to the Department of Education

To the Department The parent has the right to file a complaint against the head of the kindergarten in the order of subordination to the department of education at their place of residence. The same applies to a complaint against the school principal. The legislator allows its submission online through the websites of authorized bodies. It states:

• personal data of the person filing the complaint;
• the essence of the requirements, the claims being made are described;
• E-mail address.

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Residents of the capital can file a complaint through the official website of the Moscow Department of Education.

The user must register on the site and gain access to his personal account. The measure allows you to fill out a special form placed in it. As a rule, the response is sent to the email specified in the complaint.

Documents confirming the illegality of the actions of the educational institution are attached to it.

How to properly write a complaint against a teacher

The law does not provide a strict form for submitting an application to official institutions, but establishes the mandatory availability of the following details:

• name of the body to which the complaint is sent;
• personal data of the responsible employee indicating the position held;
• details of the person making the application;
• the address where the applicant lives;
• essence of the claim;
• the complaint is certified by signature;
• Date of preparation.

If a person has materials that serve as evidence, then a list of them is indicated in the application along with the obligatory attachment of copies.

In a situation where a person files a claim using Internet resources, it is necessary to additionally indicate the mailbox address. If the applicant wants to receive a standard response in writing through the postal service, then only the residential address is indicated.

Supporting materials are provided in electronic form.

The application consists of 3 parts:

• introduction. This part contains data about the parties who act as sender and recipient. In addition to the place of residence, it is advisable for the applicant to indicate a telephone number so that, if necessary, he can be quickly contacted. The document must have a title: complaint, application. There are many naming options on the basis of which the choice is made;
• main text. In this part it is necessary to state the essence of the claim listing specific facts. The educational institution in which the violation occurred, the details of the official exceeding his authority, and the circumstances of the case are also indicated. When writing text, you should avoid offensive language. It is advisable to state dryly, without emotion, the events that provoked the appeal, and list in detail the circumstances relevant to the case. Next, you need to indicate the measures that need to be taken. For example, request a check on suitability for the position held. But the applicant must provide compelling arguments to substantiate his position;
• conclusion. The result of the appeal is a list of materials that are attached to the application and act as evidence of the stated facts. Additionally, it is necessary to document the rights to represent the interests of the child in relation to whom the violation was committed. As evidence you can use: testimony of witnesses, photographs, recording of a conversation, video recording and others that are permitted by law. Then it is signed and dated.

Important

Before filing a complaint, parents should contact a psychologist who specializes in working with children. Especially when there is an alleged violation of the rights of a primary school student.

Since a child, due to his age, is inclined to exaggerate or, conversely, hide the circumstances of the case, consultation with a competent specialist will help clarify the essence of what happened.

The psychologist’s conclusion about the violation and the consequences of its impact on the psyche must be submitted along with the complaint.

Example of a complaint against a class teacher

If pressure is exerted on a school student by the class teacher or school administration (How to write a complaint against a school, teacher, director) due to low academic performance and a decrease in the high statistical indicators of the educational institution, you should file a complaint with the educational institution using the following form:

Complaint against the class teacher