Write a complaint to the housing inspectorate

Today, without exception, all work related to the redevelopment and reconstruction of apartments and non-residential premises requires approval.

Today, the only control and supervisory body that coordinates redevelopment and reconstruction in apartment buildings in the capital is the State Housing Inspectorate of Moscow (Moszhilinspektsiya).

The Housing Inspectorate monitors apartment buildings, and also coordinates work on the reconstruction and redevelopment of residential and non-residential premises in apartment buildings.

In addition, being a multifunctional executive body of the city of Moscow, the Moszhilinspektsiya carries out licensing of activities for the management of apartment buildings.

The State Housing Inspectorate of the City of Moscow (MHI) has the right to develop and submit, in the prescribed manner, for consideration by the Mayor and the Government of Moscow draft legal acts on issues related to the scope of its activities.

You can learn more about the activities of this organization and the documents regulating its work on the official website of the Moscow Housing Inspectorate or the Internet portal of the City Hall.

Functions of the Moscow Housing Inspectorate during the redevelopment of apartments

A significant part of the activities of the housing inspection of the city of Moscow is the coordination of work on the redevelopment and reconstruction of apartments.

As part of this activity, the Moscow Housing Inspectorate performs the following functions:

1. Reviews documents submitted for approval of repair work.
2. Makes decisions on the possibility/impossibility of performing work based on the submitted documentation.
3. Issues documents permitting redevelopment or reasoned refusals to approve it.
4. Monitors the work performed and issues certificates of completion of redevelopment/reconstruction.
5. Checks apartments for the presence of illegal alterations, draws up reports of administrative violations and imposes fines.
6. Determines the procedure and timing of work to eliminate violations during unauthorized redevelopment of the apartment.

Currently, the Moscow Housing Inspectorate, in accordance with the provisions of city government resolution No. 508, legitimizes previously completed redevelopments. For this, as in the case of approval of planned repair work, it is necessary to provide the appropriate documentation, and the work itself must comply with current requirements.

Permission (order) for apartment redevelopment

Reasons for complaints

The Moscow Housing Inspectorate often receives applications and letters from city citizens. The reasons for complaints from the population can be very different.

Most often, residents turn to the state housing inspection for the following reasons:

• the entrances of the houses have not been repaired for more than five years;
• the management company does not properly fulfill its obligations;
• the fact of illegal redevelopment of the premises was revealed;
• Incorrect calculations were found in receipts for utility bills, including for heating;
• the fact of illegal transfer of residential premises to non-residential premises was revealed.

Owners of premises in an apartment building have the right to safe and favorable living conditions. Article No. 161 of the Housing Code of Russia establishes general requirements for the activities of organizations managing a house (MC and HOA). If these companies do not take measures to ensure the safety of residents and eliminate violations, then citizens have the right to complain to the Housing Inspectorate.

This is stated in Federal Law No. 59 “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006. Based on the submitted application, proceedings will be initiated. A legal entity that violates the law faces administrative liability under Article No. 7.22 of the Code of Administrative Offenses of the Russian Federation. The head of the management company can be fined 40,000-50,000 rubles.

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Where to submit documents for approval of redevelopment

If the object of redevelopment and/or reconstruction is an apartment, then the documents should be submitted to the government office, from where they are sent to the Moscow Housing Inspectorate for consideration. The current addresses of the MFC can be found here.

The addresses of existing government centers can be found on the website of the Moscow City Hall directly on the city government services portal.

Documents for approval of repair work in non-residential premises are sent directly to the offices of the State Housing Inspectorate of Moscow.

The addresses and operating hours of the branches of the Moscow Housing Inspectorate are given below.

How to write to the housing inspection

You can send a complaint by mail to the address: 129090, Moscow, Mira Avenue, 19, to the head of the Moscow Housing Inspectorate, Oleg Vladimirovich Kichikov.

Lawyers recommend sending a registered letter. This will give you proof that the complaint was received.

Also, when registering a shipment, you can make an inventory of the attachments (contents of the envelope). For example: “Complaint to the State Housing Inspectorate of Moscow dated March 21, 2017. – 2 sheets.”

Inquiries regarding letters received at the office can be obtained by telephone.

Residents of the districts should contact the housing department at their place of residence:

What redevelopment will be approved by the Moscow Housing Inspectorate?

In order to understand what kind of redevelopment can be agreed upon, at the initial stage, it will be necessary to determine the compliance of the upcoming/completed work with current standards. The easiest way to do this is with an organization that has experience in designing and coordinating redevelopments.

To do this, you will need BTI documents with the original apartment plan and a copy of the plan with changes applied to it.

For advice on the admissibility of certain decisions, you can also contact the Moscow Housing Inspectorate directly, which will allow you to obtain first-hand information. As a rule, such consultation is required for “borderline” redevelopment options, where the opinion of MZhI specialists is decisive.

If the repair work does not contradict Moscow government decree No. 508, which regulates the scope of redevelopment and reconstruction, as well as current sanitary and construction standards, it will be possible to order the development of the necessary design documentation from such organizations.

Housing Inspectorate of the Central Administrative District

Management

Head: Nadezhda Viktorovna Bulaeva
Serves:

Districts: Arbat, Presnensky, Tagansky, Khamovniki, Basmanny, Zamoskvorechye, Tverskoy, Krasnoselsky, Meshchansky, Yakimanka.

Central District

The Central Administrative District of Moscow, the Central Administrative District, is the business and cultural center of the capital. On the territory of the district there are bodies of political leadership and government of the country, representative offices of international organizations, the main administrative structures of the city, large financial, commercial and public organizations. About 50% of all financial and credit organizations in the city are registered here.

The Central Administrative District is the center of urban passenger flows, a concentration of cultural and historical monuments, cultural and leisure organizations, and the educational center of the city.

The Central District has the largest number of cultural and art institutions, theaters, concert and exhibition halls, and museums.

About 2.5 million people visit the district every day. 6 of 9 Moscow train stations are located here.

Housing inspection for the Central Administrative District

The main task of the Housing Inspectorate of the Central Administrative District is to monitor the implementation of legislative and regulatory acts in the field of technical operation of residential buildings and residential premises, engineering equipment and networks, the targeted use of the housing stock, as well as ensuring the rights and legitimate interests of citizens in the provision of housing and utility services to the population and timely and quality consideration of their requests and complaints.

Performs the following functions:

Controls:

— compliance with the procedure for the use, maintenance, operation and repair of residential buildings, premises in them, individual residential premises, engineering equipment and networks, as well as adjacent areas; the procedure for providing housing and communal services; compliance with the operating modes of utility networks and other equipment;

- compliance with the procedure for acceptance into operation (newly built and repaired) of intra-house gas supply systems, chimneys and ventilation in gasified residential buildings and premises in them, in individual residential premises, as well as during gas-hazardous work;

— compliance with the procedure and rules for recognizing residential buildings and premises as unsuitable for permanent residence and converting them into non-residential ones;

— provision of housing and communal services for the population.

Organizes a survey of the technical condition of residential buildings, develops an automated information and analytical system for monitoring the technical condition of the housing stock of Moscow and provides the Moscow Government and other authorities with analytical information on the results of the survey and proposals for ensuring the safety of residential buildings.

Organizes the work of technological transport and a base of mobile laboratories to perform the main functions of the Moscow Housing Inspectorate.

Organizes and conducts diagnostics of structures and engineering equipment of residential buildings (including gas) using instrumental methods for monitoring their technical condition.

Documents for approval of redevelopment in MZHI

If the selected or already implemented redevelopment option can be agreed upon, the possibility of obtaining permission for the upcoming redevelopment or legalizing the work performed, a set of documents must be collected, which can be found in detail on the official website of the Moscow Housing Inspectorate or in the redevelopment section on the city government services website.

The set of documents required to obtain permission from the housing inspectorate for reconstruction (redevelopment) may differ depending on the scope of work. In addition, the composition of the documentation required to coordinate planned and completed redevelopments also varies.

• In the case of a fairly simple redevelopment, in most cases, you can do without developing design documentation and coordinate the work according to the sketch.
• If more complex work is ahead, it will be necessary to develop design documentation as part of the redevelopment project and a technical report on the feasibility of its implementation.
• To legitimize the work performed, you will need to attach a technical report on the admissibility and safety of the changes made.
• If the redevelopment is supposed to be done according to a standard project from the MNIITEP catalog, it is enough to indicate its number in the application. This service is provided free of charge for all standard houses designed by MNIITEP and listed in the catalog.

To develop a project, the organization must have the necessary SRO design approval, as required by the regulations.

Below we provide a list of the main documents provided necessary for the approval of the upcoming redevelopment of the apartment:

1. Redevelopment project and technical report from an organization with SRO approval, or a sketch of the redevelopment (if the redevelopment is consistent with the sketch);
2. Passport of the applicant (owner or representative);
3. Power of attorney (if the documents are submitted by a representative);
4. Documents confirming ownership (certificate of registration of ownership or USRN extract);
5. Application, the form of which is provided to the MFC.

BTI documents (technical passport or floor plan with explanation) are no longer required to be provided today, but their availability may somewhat shorten the processing time of the application.

Redevelopment can be considered finally agreed upon (legalized) only if a commission including specialists from the Moscow Housing Inspectorate accepts the object and provides the applicant with a certificate of completion of the redevelopment of the premises.

An example of a certificate of completion of redevelopment

District housing inspections (Zhilinspektsiya) of the city of Moscow

Housing supervision inspectorates for the administrative districts of Moscow are structural divisions of the State Housing Inspectorate of Moscow (Moszhilinspektsiya), which exercise control over the procedure for the intended use and technical operation of housing in the territory of the corresponding districts of Moscow.

List of capital district housing inspectorates:

• Housing Supervision Inspectorate of the Eastern Administrative District of Moscow (Zhilinspektsiya VAO)
• Housing Supervision Inspectorate of the Western Administrative District of Moscow (Zhilinspektsiya ZAO)
• Housing Supervision Inspectorate of the Zelenograd Administrative District of Moscow (ZelAO Housing Inspectorate)
• Housing Supervision Inspectorate of the Northern Administrative District of Moscow (Zhilinspektsiya SAO)
• Housing Supervision Inspectorate of the North-Eastern Administrative District of Moscow (Zhilinspektsiya NEAD)
• Housing Supervision Inspectorate of the North-Western Administrative District of Moscow (Zhilinspektsiya SZAO)
• Housing Supervision Inspectorate of the Central Administrative District of Moscow (Zhilinspektsiya Central Administrative District)
• Housing Supervision Inspectorate of the South-Eastern Administrative District of Moscow (Zhilinspektsiya SEAD)
• Housing Supervision Inspectorate of the South-Western Administrative District of Moscow (Zhilinspektsiya SWAD)
• Housing Supervision Inspectorate of the Southern Administrative District of Moscow (Housing Inspectorate of the Southern Administrative District)

What does the Moscow Housing Inspectorate check after redevelopment?

Representatives of the housing inspectorate check the actual compliance of the object and the agreed project documentation. If inconsistencies are detected, the Moscow Housing Inspectorate will issue an order to eliminate the violations or require approval of the repair work again, taking into account all changes

To accept hidden work, the commission is provided with inspection certificates for hydro- and sound insulation and, if necessary, for strengthening the opening, signed by a contractor who has the appropriate SRO permit for construction work and by a design organization that carries out supervision over the execution of the project.

Examples of inspection reports for hidden work

Please note that when carrying out repair work, it is necessary to comply with the deadlines established in the permit. An application to extend the repair period must be submitted in writing in advance.

The act of reconstruction is the basis for making changes to the BTI documents and the cadastral passport of the apartment.

Moszhilinspektsiya and illegal redevelopment

In addition to coordinating repair work, the responsibilities of the Moscow Housing Inspectorate include considering complaints about illegal redevelopment. Based on citizens' requests, the housing inspectorate checks the legality of the repair work being carried out. If redevelopment is discovered without the appropriate permission, the violator will be issued a fine and an order to eliminate the violations.

The work will have to be stopped until it is approved or the apartment (or non-residential premises) must be returned to its original condition at your own expense.

State housing supervision body - legislative framework

What is state housing supervision?

To understand what a state housing inspection (GHI) is, you should turn to the law on the basis of which it was created.

1. The first law aimed at creating such a structure was the federal law “On the State Housing Inspectorate of the Russian Federation.” It was adopted in September 1994 and was periodically changed and supplemented.
2. The document acquired its final form in June 2013, when the previous edition was abolished.

According to this law:

• a new name was assigned to the structure - “state housing supervision authority”;
• the inspection began to act as a separate unit of OGZHN, carrying out work on the territory of the constituent entities of the Russian Federation;
• the responsibilities and tasks of the structure, as well as the procedure for their implementation, were spelled out.

1. The concept is also reflected in the Housing Code.

Regulations on the State Housing Inspectorate

Article 20 explains the term OGZHN as a structure of the executive power that must prevent, identify and suppress violations by “state authorities, local governments, as well as legal entities, individual entrepreneurs and citizens” of the legislation of the Russian Federation related to housing and communal services issues.

The article also describes all the functions of inspections and their areas of responsibility.

1. The right to fulfill their duties is given to inspectors on the basis of:

• Constitution of Russia;
• Housing and Civil Code;
• Code of Administrative Offences;
• documents created within the departments to which they belong.

Inspections are organized in each subject of the Russian Federation and have powers within the territory under their jurisdiction.

Addresses of branches of the Moscow Housing Inspectorate and their opening hours

The central office of the housing inspection of the city of Moscow is located at Mira Avenue, 19с1. Email

District housing inspections of the city of Moscow - addresses and telephone numbers
Moszhilinspektsiya VAO	st. Kolodezny lane, 14.	(499) 268-38-36
Moszhilinspektsiya CJSC	st. Polotskaya, 25, building 1.	(495) 416-60-15
Moszhilinspektsiya ZelAO	Zelenograd, bldg. 841, item 14.	(499) 732-91-42
Moszhilinspektsiya SAO	st. Khodynsky Boulevard, 11.	(499) 158-56-11
Moszhilinspektsiya NEAD	st. Snezhnaya, 19.	(495) 656-67-54
Moszhilinspektsiya SZAO	st. Marshala Malinovsky, 8.	(499) 192-80-00
Moszhilinspektsiya TiNAO	st. Yuzhnobutovskaya, 52.	(495) 714-60-12
Moszhilinspektsiya Central Administrative District	st. Novy Arbat, 11, building 1, 23rd floor.	(495) 531-01-06
Moszhilinspektsiya SEAD	1st Novokuzminskaya st., 10.	(499) 784-95-44
Moszhilinspektsiya South-Western Administrative District	st. Simferopolsky blvd., 24, room 7.	(495) 310-51-27
Moszhilinspektsiya Southern Administrative District	Varshavskoe highway, 74, building 3.	(499) 619-63-07

What issues are not within the powers of the State Property Committee?

The chairman of the executive committee of the State Property Committee can order inspections for all types of violations, except economic ones. Thus, the inspection does not have jurisdiction over issues related to the use of residents’ funds by management companies or homeowners’ associations. Everything related to the financial activities of the management company falls under the powers of law enforcement agencies and the Federal Tax Service.

As noted above, public housing estates are also responsible for their actions. The illegal actions of the departments of the Civil Housing Inspectorate are indicated in the departmental Regulations on the Service. Most often this concerns cases of refusal to consider residents' complaints. To hold inspectors accountable, you need to prepare an appeal to a higher authority.

State Housing Inspectorate of Moscow

Official website - https://www.mos.ru/mgi/