Many citizens planning a trip abroad try to purchase tickets several months before departure. This approach allows you to save a large amount on the purchase of travel documents. However, circumstances may arise in every person’s life that force them to postpone their plans. In our article, we propose to discuss whether it is possible to change an Aeroflot plane ticket to another date.
Aeroflot is a leader in passenger air transportation in Russia thanks to a high level of service, flexible fares and a variety of destinations
Under what conditions can you exchange an air ticket?
One of the important conditions for exchanging air tickets is the reason for initiating this process. An involuntary refusal can be issued in the event of a flight delay or cancellation, as well as a change in route. The reason for filing such an application may be various mistakes made by airline representatives. A passenger who submits such an application receives a full refund of the money spent if there is factual evidence confirming the absence of his guilt. A voluntary exchange is made in cases where the passenger has personal reasons for changing the date.
When applying to exchange a travel document, you should take into account the features of the selected tariff plan.
The flagship of domestic aviation adheres to the following rule: the more expensive the tickets, the easier it is to exchange them . The cheapest tickets imply a ban on their return or change of departure date. To avoid difficulties with processing returns and exchanges, you need to study the following rules:
- The exchange is made in the same way as when purchasing the air ticket. When purchasing a travel document through the carrier's cash desk, you must contact the same company office.
- Tickets purchased at a discount are quite difficult to return. Travelers will need to pay a high fee for this service.
- Most tickets can only be exchanged if an additional payment is made. The amount of the surcharge is directly related to the selected tariff plan.
How can you replace a plane ticket?
Having discussed the rules established by Aeroflot management, we should move on to consider the procedure for exchanging travel documents. The choice of exchange method depends on how the air tickets were purchased. Travelers can contact the airline's ticket office or apply for a refund through the carrier's official portal.
At the airport office
An Aeroflot ticket can be exchanged for another date based on a request received from the passenger. This application must be accompanied by a copy of your passport and the travel document itself. Airline representatives recommend their clients to carry an original identification document with them.
The possibility of exchanging your travel document for another date directly depends on the tariff at which it was purchased
Via the Internet
This exchange option involves visiting the official website of the carrier. On the main page of the site, select the “Online Services” section and follow the required link. To gain access to the required page, you will need to enter the last name for which the ticket was issued and the reservation code. Having selected the desired item in the menu, the traveler needs to begin adjusting the information. The passenger can change both the flight date and the route itself. The latter option is only available to business class ticket holders.
The system automatically calculates the amount of additional payment in accordance with the selected tariff plan. After making all changes and payment, the passenger will receive a new itinerary receipt to his email. Completing this procedure involves canceling a previously purchased air ticket.
Is it possible and how to exchange a non-refundable ticket?
Every passenger who purchased plane tickets to , admitted the idea of whether it would be possible to change the ticket to a different date in the event of any unforeseen circumstances.
First of all, it is important to understand that this possibility depends on the tariff in accordance with which the ticket was purchased.
Types of tariffs
Aeroflot offers customers to use one of the following fares when purchasing a plane ticket: Premium, Optimum, Budget and Promo.
Each ticket buyer can familiarize themselves with the list of tariffs and their conditions on the carrier’s official website by clicking on the “Tariffs” section.
Please note that the fare is directly related to the passenger's chosen class of service.
Business Class
For this type of class, Aeroflot offers the following fares: Premium and Optimum. The difference between them is quite large, which will be discussed below.
When a Premium fare ticket is purchased, the ticket can be exchanged without any additional charge on the part of the purchaser.
Please note! When it comes to purchasing a ticket at the “Optimum” fare, you can exchange the ticket by paying the following amounts:
- For flights within the country – 5,000 rubles,
- For flights within Europe, the Middle East, CIS countries - 70 euros,
- To countries excluding Japan – 100 euros,
- To Japan – 15,000 yen.
Comfort class
When it comes to comfort class, the carrier has also provided two tariffs for it - “Premium” and “Optimum”. In the first case, the ticket is exchanged free of charge.
For the Optimum fare, the carrier provides an additional payment in the following amounts:
- When it comes to flights within the Russian Federation - 1,500 rubles,
- When the flight is carried out within the territory of the Russian Federation and its Asian part - 2500 rubles,
- For flights within Europe, the Middle East and CIS countries – 50 euros,
- For flights to all other countries excluding Japan – 100 euros,
- When flying to Japan 15,000 yen.
Please note that changing the date after the aircraft has departed is not permitted, with the exception of flights from the Middle East to the Middle East. In the latter case, $85 is deducted from the ticket.
Economy class
For Economy class there are 4 tariffs: Premium, Optimum, Budget and Promo.
For the Premium fare, it is possible to change the ticket. In other cases, there are some rules.
For the “Optimum” fare, the same ticket exchange procedure is provided as for the Comfort class, “Optimum” fare. “Budget” and “Promo” tariffs prohibit exchange or allow it only with an additional payment.
How to get compensation for a delayed flight?
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Budget tariff
Important! When it comes to exchanging before the end of the flight, the passenger will have to pay extra:
- In case of flights within the European territory of the Russian Federation – 1500 rubles,
- When flying within the European and Asian parts of the Russian Federation – 2500 rubles,
- For flights within European countries, the Middle East and CIS countries – 50 euros,
- In case of flights to foreign countries, with the exception of Japan - 100 euros,
- For flights to Japan – 15,000 yen.
Promo tariff
It is believed that this tariff is the most inconvenient, since exchange is not allowed.
However, Aeroflot has established a condition according to which, when it comes to flights to South Korea, it is allowed to make changes to the ticket before departure of the flight, but with an additional payment of $ 200.
Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.
How to change a non-refundable air ticket
This category includes travel documents purchased under the Promo and Economy tariff plans. The procedure for returning air tickets belonging to this group is regulated by the one hundred and eighth article of the Air Code of the Russian Federation. The grounds for returning such tickets are:
- Illness or death of the passenger, as well as members of his family.
- Flight cancellation due to the fault of the transport company.
It is important to note that passengers are given the right to make adjustments until the end of the registration procedure. This means that travelers can change their travel dates on the standard basis. One of the mandatory conditions for initiating this process is making an additional payment in accordance with the selected tariff plan.
What difficulties might you encounter?
Changing the departure date of an Aeroflot e-ticket is quite simple. However, this process is characterized by bureaucratic and technical difficulties. Inexperienced computer users may make various mistakes when filling out the form on the carrier’s website. Before starting this process, it is recommended to obtain advice from a company representative using the hotline.
If submitting an application through the carrier's cash desk, you must have an original copy of your ID with you. An external passport is used to issue tickets for foreign flights. This is the document you will need to make adjustments to your travel departure date.
Aeroflot has a rule: the higher the initial price of a travel document, the cheaper it will cost you to replace it for another date, and vice versa
Instructions for changing the date
Airline provides customers with the opportunity to change the departure date on their tickets. Naturally, the specifics of the procedure are influenced by the prevailing circumstances.
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Through the Internet
To change the day of the flight, the passenger just needs to come to the official Aeroflot representative office or call the carrier’s hotline number. The development of technology today allows people to make a minimum of conditions to carry out the necessary operations and perform all actions online, without leaving home.
To reschedule the day of departure, you should go to the “Exchange and return of tickets” tab on the official Aeroflot website, and then proceed as follows:
- Go to the “My Bookings” section.
- Here enter the electronic reservation number and the full name of the person for whom it was issued.
- Click the search button. The following window will open on the screen, which tells in detail about the existing reservation and what the user who wants to change the ticket should do next (the tariff plan he has chosen is taken into account).
- Enter the required changes, make additional payments if necessary under the terms of a specific tariff.
- Complete the procedure by clicking the “Save” button.
If an Aeroflot client, trying to change the dates on a ticket to other dates via the Internet, encounters difficulties, you can immediately call the customer support center and get advice from a competent operator.
Via call center
To resolve almost all issues related to the upcoming flight, there is a call center of the carrier Aeroflot. Passengers can call here completely free of charge, in addition, they have access to several active numbers at once - to contact operators, both from a landline and from a mobile phone.
The call center operates 24/7, without weekends or holidays; you can call there at any time.
To perform the required manipulations, the client simply calls one of the numbers and voices his request to the operator. The operation will be carried out very quickly, almost instantly.
At the Aeroflot office
If a person does not want to independently change the departure date online on the official Aeroflot portal, he goes to the nearest representative office of the organization and contacts the employees located there.
In addition to the plane ticket itself, he must take with him his passport, the data from which was used when purchasing the travel document. If the fare chosen by the passenger requires a mandatory surcharge for changing the departure time, the required amount will have to be paid; this cannot be avoided.
