Vodokanal claim statement

Legislation

1. The Federal Law “On Water Supply and Sanitation” dated December 7, 2011 No. 416-FZ ensures the fulfillment of the obligations of organizations and citizens.
2. The Housing Code of the Russian Federation establishes criteria for the quality of provision of utility services.
3. The Federal Law “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-1 lists the rules of interaction between sellers (suppliers) and buyers, defines the concept of quality of services and goods, and prescribes the mechanism of the ZPP.
4. Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006 No. 59-FZ is applied in the event of complaints received about the work of state, municipal or private enterprises.

Where can I complain?

Vodokanal maintains urban water supply networks. The most common reasons for requests:

1. Unreasonable collection of fees for water supply, issuance of debt, refusal to recalculate and write off.
2. Supply of water of inadequate quality, with foreign impurities and odor. This is a serious violation that requires the involvement of specialists from Rospotrebnadzor, identifying the causes and establishing damage to the environment. Liability is possible up to and including criminal.
3. Failure to eliminate faults in the area of ​​responsibility: lengthy repairs of underground pipes, lack of covers on manholes.
4. Lack of water supply for a long time.

As a rule, the consumer enters into an agreement with the management company, and that, in turn, with the Vodokanal enterprise. Therefore, when questions arise about water supply, you should find out the problems at the level of the management company (problems can arise inside the house), and then proceed with your complaints to the resource supplier.

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If the written request to eliminate violations was not responded to (representatives of Vodokanal) or refused, you can go to higher authorities.

Dirty, rusty tap water: where to complain, what to do, how to write a complaint

Before filing a complaint and going to the appropriate authorities, you need to find out a few things:

1. First, you need to find out who the hot or cold water service provider is (depending on what you are unhappy with). For example, in the city of Moscow, OJSC MOEK is responsible for hot water, but the cold water supply pipes are in the department of the water utility in your area.
2. If you have a complaint about water quality, then, first of all, you need to contact the emergency service of the Housing Office, DEZ or HOA. In this case, you can go to these organizations yourself or write a written complaint. When contacting the authority, you will have to give your last name, first name and patronymic, residential address and clarify the specifics of the problem. In this case, the dispatcher will tell you his data and number, and also tell you the serial number of your request. In addition, he will have to record the date and time of the request. If you are not given an explanation for the situation that has arisen right away, then you can clarify the date of the technician’s arrival for inspection.
3. You can also order a water analysis at the sanitary and epidemiological station. There is no need to pay money. If the inspection confirms low water quality, then all costs will fall on the departmental organization that controls the networks. Unfortunately, the process of conducting such a verification can take more than one week, so you will have to take other measures.
4. You can contact the water utility yourself and complain about the quality of the water. You can usually find the company's address and telephone number in payment books or on the Internet.
5. As a last resort, you can try to create a stir in the press. Usually such measures lead to an acceleration of the process of improving services.

Many users are faced with a situation where rusty water begins to flow from their taps, unsuitable for use. If such a problem occurs extremely rarely, then there is nothing to worry about, but if rusty water from the tap begins to flow with enviable consistency, it is necessary to take various actions to eliminate the problem. And in this case, the most effective way to solve the problem is to file a complaint with the responsible organizations.

If no action is taken, and rusty water continues to flow from the tap, then you should submit written statements to several higher authorities, including the prosecutor's office, district court, Rospotrebnadzor and the State Housing Inspectorate.

However, it is worth noting that a complaint can be filed with these structures only if there is an appropriate evidence base. In particular, if any research from independent experts has been carried out, their results should be attached to the application.

To the administration

The administration of the locality is interested in the proper maintenance of the city territory, its communications, and orders repair and construction work, including water supply networks. Therefore, if the water utility violates its obligations, you can complain to the local administration. To do this, you need to write a statement in two copies, stating the essence of the detected violations and demanding their elimination.

The complaint is registered at the reception, leaving one of the copies with you, or the document is sent by mail.

How to correctly write a complaint about the lack of hot or cold water and where to address it

Vodokanal provides technical maintenance of water supply networks. Usually this is a structural unit of the administration of a locality or a separate organization.

Where can I complain? Vodokanal maintains city water supply networks. As a rule, the consumer enters into an agreement with the management company, and that, in turn, with the Vodokanal enterprise.

Therefore, when questions arise about water supply, you should find out the problems at the level of the management company; problems may arise inside the house, and then proceed with claims to the resource supplier. If representatives of Vodokanal did not respond to a written request to eliminate violations or responded with a refusal, you can go to higher authorities.

The administration of the locality is interested in the proper maintenance of the city territory, its communications, and orders repair and construction work, including water supply networks.

The complaint is registered at the reception, leaving one of the copies with you, or the document is sent by mail. GZHI controls the activities of enterprises in the field of housing and communal services. Unscrupulous performance of work by the water utility is a direct violation of contractual obligations, and in some cases, non-compliance with the rights of citizens.

To do this, draw up an appeal according to a standard template and deliver it in person or by mail. State authorities accept complaints on their official websites, as well as through online resources - State Services and RosZhKKH. This is a government body that is designed to monitor compliance with sanitary standards and consumer rights by organizations and enterprises of various types.

This is a supervisory authority. As a rule, the problem is resolved before contacting there. All previously listed authorities have sufficient powers to resolve the conflict. In case of negligence of officials who did not make effective decisions, or if water utility workers do not comply with instructions, you can contact the prosecutor.

But there are some nuances:. Different authorities have different powers to restore the rights of citizens violated by water utility workers. The administration is a local government body; it does not have punitive methods of punishment.

Therefore, officials can only demand in writing explanations and elimination of problems. The State Housing Inspectorate has a wide range of capabilities, including inspection of the organization’s activities.

Based on the results of the procedure, inspectors will issue an order to eliminate violations and may impose an administrative penalty in the form of a fine. Based on a justified complaint, Rospotrebnadzor initiates an unscheduled inspection of the organization. Title documents, acts of acceptance of repaired objects, and settlement transactions will be examined. If necessary, water samples will be taken for analysis.

As a result, the organization will receive an order to eliminate violations, and a fine will be imposed on officials. The prosecutor's office will evaluate not only the legality of the water utility's actions, but also the completeness and legality of the work of government bodies.

As a result of the inspection, the prosecutor has the right to initiate an administrative case and impose a fine. If fraud is discovered, the case will be taken to court. If you are not satisfied with the answer, write again and emphasize your complaints in the answer, attach the administration’s response and your questions.

What should we do, I go to work myself in the morning, come home in the morning, they only give me water at one o’clock at night, should we now sit until one o’clock in the morning until they give us water and then do our business and get up for work in the morning?

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I understand when they turn it off for one or two days, but not for the same amount, it’s so hot outside in the summer, how can you mock people like that?

We pay for water every month, as expected!! I am writing my appeal to you, but at the same time this is my cry from the soul about the tyranny that our local Vodokanal is doing against me! I didn’t have any debt to him, but the last receipt comes with just a colossal amount of debt in rubles for me.

I am a disabled person of the 3rd non-working group, I receive a pension a little more, I pay for utilities in full, but now I am saddled with a debt that is unaffordable for me. I transfer the payment online because I can’t walk, I was born with a dislocated hip, with age my hip joint began to deteriorate, and more recently I was diagnosed with a dysfunction of the brain, Microangiopathy.

I don’t know how I can live on my tiny pension with such diagnoses, pay for utilities, buy medicine and food. My husband cannot get a job because he takes care of me, and there is none in our city, and he cannot go to work on a rotational basis because of me. I don’t know how to pay off a debt that was taken from nowhere.

I already need to buy coal for heating in the winter, it’s very expensive here, last year I took out a loan and paid it off, but with the debt that arose out of thin air, this is not at all feasible for me.

And I will also be denied a subsidy, since I was charged with a debt for water. All supporting documents are on hand. There is no opportunity to ride or walk, as my legs gave out due to nervousness. Please look into this issue, because I have no one else to turn to. Sincerely, Elena Alexandrovna! Hello, I am writing a collective complaint from houses 45 a, 47, 49, 51 on Sevastopolskaya street. I ask you to take measures to punish those responsible for the constant lack of water on the street. The Sevastopol one is there, but there is no pressure.

This can no longer continue with If there is, then in the evening there is no pressure, almost no pressure at all. We will contact all authorities. Please look into this situation. I hope that there will be water in the houses. I live on Sevastopolskaya 45. And since November of this year I’ve been going somehow, but now it’s impossible. You have to go to relatives and friends to simply bathe, do laundry, or go to the toilet.

What it is. What's happening. When will this all stop? Who will be responsible for all this. They also send thousands of bills for watering, for which we still have to pay. Every morning begins with calls to the water utility. Today I came home and there is still not a single drop of water. Vodokanal employees come 3 times a week, only on the 3rd time they found water and came to measure the pressure. In fact, it looks like 2 times a week. I also require a recalculation. I request you to conduct an unscheduled inspection.

Hello, in your case you can do the following: - to conduct an unscheduled inspection, contact Rospotrebnadzor to draw up reports and settlement transactions; the perpetrators may be fined; -contact the prosecutor's office, the authority and legality of Vodokanal's actions or inaction will be assessed.

My neighbors and I had to file a complaint with the RPN about the water utility because the repair and restoration work was delayed, and we were forced to sit without water for a long time. Adequate measures were taken very quickly.

You can also subscribe without commenting. Interacts with subscribers through the management company. Did you like the article? Share with friends:. Housing and communal services 2. Housing and communal services 3. Standards specified in detail in the laws. It's important to understand. Housing and communal services 4. This issue becomes acute when the electricity supply has already stopped. What to do when the light is turned off for non-payment and how to reconnect it? This question. But we must not forget. But in an apartment building. Hello, you need to contact the prosecutor's office.

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To the housing inspection

GZHI controls the activities of enterprises in the field of housing and communal services. Unfair performance of work by the water utility is a direct violation of contractual obligations, in some cases – non-compliance with the rights of citizens. If complaints to previous authorities remain without a positive response, you can complain to the Housing Authority. To do this, draw up an appeal according to a standard template and deliver it in person or by mail.

IMPORTANT! State authorities accept complaints on their official websites, as well as through online resources - State Services and RosZhKKH. There you can also see a sample, an example and receive a claim form.

Features of the complaint against the water utility in 2017

A well-written appeal has:

• Correctly presented and formulated facts.
• Links to regulations.
• Appropriate presentation style.

An incorrectly completed application will not be considered. A response to your request will be received within 10 days. Initiation of a criminal case This procedure is the first stage of the criminal process, during which authorized officials establish the presence or absence of a reason to initiate proceedings. Only officials can initiate a criminal case. The grounds for this are:

1. Statement of a crime committed.
2. Confession.
3. Media reports about a crime committed or an intention to commit one.

A statement to law enforcement agencies about a crime can be written by the victim or another citizen who is aware of the crime.

Dionea We contacted the emergency service when we had a problem with water. ArinaKoshka It is necessary to complain. What do you pay for if it is impossible to use water?

Attention

And you can contact the sanitary and epidemiological station; this is their direct responsibility to monitor the quality of water. And you can contact the administration. Try a variety of options.

The problem will not go away on its own. zlata777 Recently, a mayor was interviewed in our city. A lot of people came and everyone had a sore point - water.

So he drank a glass of water and said that it was excellent and no one would change anything. That's all over. No one wants to sign a petition in our city, no one wants to change anything.

A lot of nerves, as the neighbors explain. tchernichko In such a situation, you need to file a complaint, preferably with the signatures of many residents of the house, to the city administration, the procurator.

The local water utility constantly turns off the water without warning. What organizations does he report to? Hello! In any case, the water utility is subordinate to the city or village administration (but, as a rule, you will be left with nothing).

In addition, you can write to Rospotrebnadzor (they are very fond of complaints about water utilities). And the most effective remedy is a complaint about the blog of the governor of your region, territory, republic.

First, you need to contact the water utility itself directly with a complaint about the lack of notifications, and also find out who is responsible for timely notification of citizens. Perhaps the problem is with the management company, which is notified of outages, but does not notify residents.

The boundary between the general networks and the apartment networks is either at the location of electricity meters located outside the apartment, or at the location of the risers. Confusion about responsibility is a reason to refuse a citizen’s application, although the law requires that the person responsible for the violation be held accountable. Officials are not limited by the complaints and demands of citizens.

They are given the authority to receive explanations, documents, and materials in order to make decisions on citizens’ appeals. The court as the last resort Despite the fact that the prosecutor's order is a mandatory document for all government bodies and organizations, not everyone fulfills them. All that remains is to go to court. A prosecutor, representing an elderly or socially vulnerable person, has the right to file a complaint against housing and communal services in court. Demands are made for recalculation of debts, carrying out work, and compensation for damage if it was caused by the company’s inaction.

To Rospotrebnadzor

This is a government body that is designed to monitor compliance with sanitary standards and consumer rights by organizations and enterprises of various types. This is the authority where you need to complain about the water utility if its workers did not fix the potholes in the yard after repairing the pipes, there are no covers on the manholes, and they responded to the written request of the residents with an unsubscribe.

Rospotrebnadzor has set up a hotline where you can call 8-800-1000-0004 and get free advice on an issue of interest.

How to write a complaint

Let's look at the rules for drawing up using the example of the administration and the prosecutor's office:

1. The header indicates the name of the prosecutor's office or the full name of the head of the administration.
2. Next, the applicant writes his full name and address.
3. Then follows the name of the document - Complaint.
4. The main part contains a detailed description of the essence of the conflict: how the water utility violates the rights of citizens, what work it has not completed. It is necessary to indicate the actions that were taken to resolve the dispute independently, and which authorities have already been contacted.
5. At the end, the date of preparation of the document and signature are indicated.
6. The attachment will include correspondence with the organization, other authorities, photographic materials, and testimony.

How to file a complaint to Rospotrebnadzor about violation of sanitary standards?

» » » 5/5 (3) ATTENTION! Look at the completed sample complaint regarding violations of sanitary and epidemiological requirements for the conditions of education and training: You can DOWNLOAD sample complaints to Rospotrebnazdor for violation of sanitary standards using the links below: The complaint must be drawn up according to the established rules.

Thus, in the upper right corner the full territorial name of Rospotrebnadzor, the applicant’s personal data and the postal address for sending the response are indicated.

The document is named by . Below is a text indicating the event of violation of sanitary standards, the date and location of the incident, and the name of the organization.

The text should consist of an introductory part that discloses information about the person who committed the violation, descriptive and demanding, containing requests for the restoration of violated rights.

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Terms of consideration

In accordance with current legislation, the standard period for reviewing citizens' letters is 30 days. But there are some nuances:

1. If the response does not require further investigation or the violations are corrected promptly, government agencies have the right to complete the review and respond to the complaint before the expiration of the 30-day period.
2. If additional time is needed for a detailed investigation, the applicant is given a reasoned response to extend the inspection period. But this interim response must be issued within the time period specified by law - 30 days.