Consultation with a lawyer and consumer protection lawyer

Despite the fact that numerous legislative acts have made it possible to provide reliable protection for consumers in Russia, it is still easier and better for victims to seek help from paid legal advice on consumer protection to resolve problems with retailers and service providers. The law gives you rights by stating that any product you purchase must be fit for purpose, of satisfactory quality and as described when it was sold. Based on all of the above, we suggest that you order a consultation with a consumer rights lawyer in Moscow by phone or online on our website at the best prices. Feedback buttons are located below the price list.

Consumer rights lawyers in Moscow: price of services

Order an online consultation with a consumer rights lawyer

Order a consultation with a consumer rights lawyer by phone

Free legal advice on consumer protection

The first thing you need to understand is that the law provides for certain groups of goods that are not subject to regulation by standard norms. For example, mechanical watches belong to a technically complex group of products, the rules for exchange and return of which differ from the general ones. The same applies to personal hygiene products and a number of other items. A free consultation will help:

• determine the essence of the problem;
• develop a mechanism for solving it;
• determine prospects for the case.

After consulting with a lawyer, you will have a clear understanding of how to behave and what actions need to be taken to return the money or receive another product.

The portal urist-24.com provides 3 types of consultations:

• Describe your problem in detail to the consultant on duty via online chat;
• Describe the situation in a special question form
• ☎️ Residents and guests of Moscow can call the toll-free hotline +7(495)128-39-55
  ;

The service is completely free, use it and it is quite possible that the problem will be resolved immediately. As practice shows, this happens in 80% of cases.

- FREE for a lawyer!

By submitting data you agree to the Consent to PD processing, PD Processing Policy.

Anonymously

Information about you will not be disclosed

Fast

Fill out the form and a lawyer will contact you within 15-30 minutes

Consumer protection: seller obligations

This is a group of laws that protect individual customers from unfair practices in the sale of goods, digital content and services.

Every time you buy something, you enter into an agreement with a counterparty. A civil legal relationship arises; accordingly, the parties have their own rights and obligations. The seller is obliged to provide the product or service:

• Satisfactory quality (this also includes online movies, games, music and e-books, etc.).
• Suitable for acquisition purposes in accordance with the deadlines.

Basic rights of electricity consumers

The fundamental point that ensures the protection of consumer rights: turning off electricity in the event of a subscriber’s debt is an illegal act, since uninterrupted power supply is an inalienable right.

In accordance with Art. 546 of the Civil Code of the Russian Federation (clause 2), a break, termination or restriction in the supply of energy is permitted:

• on agreement of the parties,
• due to the unsatisfactory condition of energy installations certified by the state energy supervision body, which poses a threat to the life and safety of citizens.

As for the issues of reducing tariffs or compensating consumers for costs due to poor quality of electricity, they are not defined in the current legislation and can only be written out in an agreement with the electricity supplier.

Consumer protection: ways to solve the problem

There are many laws regarding buyers' rights. If you've made a purchase that hasn't met your expectations, the first thing to do is file a complaint through the seller's complaints procedure - if there is one.

If they refuse to resolve the problem out of court, you have several options:

• Trial. A citizen must write a statement of claim and send it to the courts at his location (a qualified lawyer will help with this).
• Mediation. Ways to resolve disputes without going to court.

Cost of legal services

In what cases are legal services for consumer protection required?

A consumer rights lawyer in Moscow may be required in situations where these rights are violated. This is logical, given the name of the field of law where the specialist in question works. Therefore, if a low-quality product or service has been imposed on you, you should contact him. When talking about a low-quality product, we mean the following:

• The purchase does not correspond to the characteristics with which the manufacturers or sellers described it;
• The product has expired/expiration date;
• There is a marriage;
• It was purchased in good condition, but after a short period of use it broke without the fault of the consumer (he did not drop it or deform it in any other way).

The presence of the circumstances under consideration does not oblige you to contact a lawyer. This should be done only in cases where sellers disregard the law and do not want to voluntarily return funds or get out of the situation in another way, as provided by law.

If a conflict arises in the area of ​​services, it is more difficult, because consultations with lawyers on consumer protection issues are required much more often. It is advisable to contact a professional in case of conflicts in the following industries:

• Medicine (if an incorrect diagnosis was made, medical errors were discovered, simply poor quality service, etc.);
• Education (courses, seminars were poorly conducted, there are problems with obtaining professional education);
• Insurance (when the insurance company with which a person cooperates refuses to pay financial compensation);
• Beauty services (a lawyer can help even if you have poorly painted nails, not to mention a bad hairstyle or hair damaged by dye);
• Tourist services (when the services provided did not meet those stated in the contract).

The price for the services of a consumer protection lawyer depends on the complexity of the work that he will need to perform. It is necessary to seek help in any conflict situation if you cannot resolve it on your own. This will help not make the problem worse.

Complaint to mobile operator

A claim to a mobile operator is made in free form.

In general, the procedure for preparing this document is standard for many letters and requests, namely,

1. the so-called “header” of the document is drawn up in the right corner, which indicates:

name of the telecom operator, its address;

information about the applicant, i.e. Full name, address, telephone number;

1. the name of the document is indicated - “Claim”;
2. the text of this document sets out all the points that led to the filing of the claim, i.e. how consumer rights were violated by the cellular operator;
3. the petition part indicates the applicant’s request or proposal to correct the current situation;
4. At the end there is a date and signature.

If any documents will be attached to the claim, then a list of such documents must be listed in the appendix.

Unlike a complaint to Roskomnadzor, in a complaint it would not be out of place for the operator to refer to the provisions of the law on the protection of consumer rights, including the consequences of not satisfying the complaint of a consumer of mobile communication services.

IMPORTANT: sometimes, a quick solution to a problem is to contact the contact center.

I need help and advice - what should I do? Legal services for consumer rights protection in Moscow

If someone violates your rights, you have the right to sue the seller, supplier or manufacturer.

Legal advice on consumer protection in Moscow will provide you with lawyers who have extensive experience in resolving disputes between buyers and retailers, or service providers.

Note. You can get paid assistance from consumer rights lawyers and answers to all your questions online at prav.io.

An immediate consultation with a consumer protection lawyer can help you find the fastest, most cost-effective solution to your problem and answer your specific questions for a small fee.

Services of a consumer rights lawyer in court

Unfortunately, sometimes sellers leave the buyer's claim without due attention. This forces the client to use the services of a consumer law attorney and initiate legal proceedings. In this case, the correct choice of a human rights defender determines the outcome of the entire process. By collaborating with an experienced consumer rights lawyer, you will gain confidence in your own rightness and will undoubtedly come to victory.

Lawyers for consumers will focus on preparing the documentary base before filing a claim in court, which will further help the consumer defend his point of view and prove that he is right.

Protection of consumer rights is built on the basis of receipts, contracts, checks, receipts, and warranty cards. The package of documents must be supplemented with a copy of the claim, the drafting of which is also the responsibility of the human rights defender.

When providing legal services to consumers, the specialist sets the main goal: to persuade the defendant to enter into a settlement agreement on the most favorable terms for his client. When serious disputes arise, the services of a consumer lawyer become especially necessary. Experts come to the aid of those who are unable to independently understand the intricacies of the legislation and correctly apply the current norms in practice.

Our specialists defend the rights of consumers in the event of disputes with suppliers, developers, sellers of food and non-food products, banks, car dealerships and other organizations. A timely consultation with a lawyer will help you win even a case that might initially seem hopeless to you.

Consultations at the stage of litigation

To assert your rights, it is not enough to send a statement of claim to the court. During the consideration of materials, various kinds of difficulties may arise in which consultation with a lawyer would be appropriate.

If the defendant is a large organization, its interests in court will be represented by an experienced lawyer with solid experience in such cases. The defendant has the right to defend himself, present his arguments and evidence, and present his witnesses. An ordinary citizen who does not have a legal education and experience in such a situation will find it extremely difficult to defend his rights.

It is best to consult with an attorney before the trial and hire one to accompany you during the proceedings. In this case, legal protection of consumer rights will be complete, and the likelihood of satisfying claims in part or in full will increase many times over. Contact us if you need consumer rights protection services in Moscow, the Moscow region or in any other region.

Legal advice on first steps

When faced with a violation of rights, the consumer often does not know how to proceed. Some are trying to create a scandal, others are writing angry reviews in a complaint book, and others are threatening to sue. In fact, it is important to understand how to act in a specific situation in order to defend your interests with the least amount of time and money.

The consumer has the right to choose one of two options for protecting his rights:

1. Peaceful (pre-trial) settlement of the dispute. You can try to come to an agreement with the seller of the product or service, write a complaint, or complain to the consumer rights protection department.
2. Trial. This option of protecting your interests will take longer and may be expensive. However, in some areas the likelihood of claims being satisfied is very low, for example, in the banking sector.

To understand how best to act, you need to consult a consumer protection lawyer. A specialist will delve into all the intricacies of the problem and tell you where to start in the fight for compliance with your consumer rights. Such a measure will allow you to better prepare for upcoming events, which means there will be more chances to achieve the desired result.