Where to complain about the management of State Unitary Enterprise Mosgortrans

evokes a great desire to complain about the rudeness of a person driving a passenger minibus.

What does the law say, where and to what manifestations of driver misconduct do minibus passengers have the right to address their complaints? We’ll tell you in this article where to complain about a minibus driver.

Dear readers!

Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to find out how to solve your particular problem, please contact the online consultant form on the right or call the free consultation numbers:

What are the rights of a passenger on railway transport? Find out about this from ours.

The legislative framework

Services for ensuring the movement of passengers by motor transport are regulated by such legislative acts

:

1. Law of the Russian Federation “On the Protection of Consumer Rights”.
2. Law of November 8, 2007 No. 259-FZ (Charter of Motor Transport...).
3. Law 196-FZ of December 10, 1995 "On road safety."
4. RF PP dated February 14, 2009 No. 112 (Transportation Rules...).

Acts regulating the quality of passenger service include Law No. 87-FZ of July 10, 2001 “On restricting tobacco smoking.”

All these documents contain instructions regarding the correct behavior of the driver of a vehicle, which is also a minibus.

Minibuses as minibuses are a commercial mode of transport

, obliged to comply with all legal requirements, including in relation to transported people.

Passenger rights

Passengers of minibuses have the right

:

• pay for travel in the amount corresponding to the established tariffs;
• enjoy benefits (if there are grounds);
• to take place;
• carry 1 person up to 7 years of age (provided that the child does not occupy a separate seat);
• carry luggage of the permitted volume and quantity.

High-quality service ensures safe and comfortable delivery of passengers

, that is, to provide a service with the proper level of quality ().

Grounds and reasons for complaints

A complaint against the driver may be taken into account by management or regulatory authorities

, if it is justified.

Reasons

and the reasons could be:

1. The driver deviated from the route and did not deliver the passenger where he was supposed to, in accordance with the traffic pattern.
2. The music is turned on at full volume in the cabin, and the driver does not respond or is rude to requests to lower the volume level.
3. The driver smokes, which is unpleasant for the people in the minibus.
4. The interior is cold in frosty weather - the heating is not turned on.
5. The man behind the wheel is chatting on the phone without using special devices that allow him to hold the steering wheel with both hands.
6. The minibus drives too fast, stopping abruptly.
7. The driver behaves rudely, using foul language and calling passengers names.

Often, when a disabled person or a representative of another category of beneficiaries

presents documents, the man driving the minibus begins to make a fuss and refuses to carry the beneficiary.

There are often cases when a minibus rushes through puddles, throwing streams of mud at passersby or those waiting at a stop. Although these are no longer passengers, such behavior by the driver is also unacceptable.

If the minibus breaks down or there is an accident, the driver is obliged to take care of the safety of those whom he undertakes to transport.

Legally, the contract between the driver and the passenger is certified by the presence of a travel ticket

, the presence of which gives the right to appeal to defenders of passenger rights if these rights have been violated.

Are there established rules of conduct and responsibilities?

Responsibilities and rules of conduct are prescribed in the Charter... (No. 259-FZ), Transportation Rules... (RF PP No. 112).

Each motor transport enterprise that transports people develops its own regulations,

where the rules of conduct for drivers and their responsibilities are stipulated.

Priority in these documents is given to items related to ensuring the safety of citizens.

Drivers' responsibilities

are as follows:

• know thoroughly the traffic rules and ensure safe transportation of passengers;
• do not allow the minibus to be overloaded;
• accept payment for travel before the minibus starts moving;
• When the door is open, do not allow driving if there are people in the cabin;
• keep the interior clean;
• be the neatest person;
• boarding and disembarking of passengers should be carried out when the minibus is completely stopped;
• follow exactly the approved route without missing stops, etc.

Of course, there is no specific clause about rudeness

driver.

Such behavior is unacceptable in principle, and in the presence of fierce competition between carrier companies, constant complaints from passengers about employees of a certain enterprise create a negative image, which can affect the authority of the company as a whole and discredit it.

Now, on social media forums, people exchange impressions and experiences in dealing with inappropriate behavior of carrier representatives, and increasingly, signals reach the authorities

, who have access to influence on shipping companies.

What to do if the driver is rude, listens to loud music or smokes in the cabin?

If a driver smokes while driving, plays pleasant music loudly, or is rude to passengers, then his behavior is contrary to the rules of service

of people.

You can complain about such behavior.

It is better to send the appeal in writing, indicating your data and address, then the addressee must also respond in writing.

The text should be structured concisely, without unnecessary emotions and unflattering characteristics of the driver, only facts and essence. Such messages are unpleasant for the owner, and the driver will actually be punished.

Violation of rules and injuries

What to do if the driver violated the rules (drove or braked suddenly) or a passenger was injured? When braking hard or driving too fast, the driver violates safety rules

, which creates a threat to the life and health of passengers, and this falls under Article 7, .

Not all citizens using the services of minibuses know that passengers are automatically insured during the trip, on the basis of Law No. 67-FZ of June 14, 2012 “On compulsory insurance of civil liability of the carrier” (OSGOP).

This means that if a passenger is injured in the cabin due to heavy braking, the passenger has the right to receive compensation for damages.

, since the driver violated the rules for transporting passengers (paragraph 15, paragraph 2 No. 472 of the Rules dated December 11, 2000). The driver should be made aware of the problem immediately and should then:

• call the police;
• call doctors;
• give the victim the coordinates of the carrier and insurance company.

Hardly

The police will give such a minor incident their attention.

Ambulance workers are required to provide first aid, and if there are no doctors, then you should get to the hospital in any way and get medical treatment. examination - examination by specialists, x-rays, etc.

The result of the examination will be a report with which it will be sent to the insurance company.

.

It is important not to forget that it is the ticket for travel on the minibus that is proof of the right to insurance, so the ticket should be kept.

It's a good idea to take a couple of eyewitness phone numbers

incidents that will agree to testify in favor of the victim. The amount of compensation will be determined based on the severity of the injury.

Where to call?

Is it possible to contact the numbers indicated on the minibus?

To make a complaint, it is important to write down the vehicle number; it is advisable to read the driver’s name and company contact numbers on the sign inside the vehicle.

In the absence of such information (which in itself is a violation), the carrier company will identify the driver using the route number, minibus number, place and time of the incident.

Such an appeal should be the most effective in terms of results

, because the person driving the minibus is an employee of the carrier. The owner of the company can punish an employee with a ruble, issue a reprimand or warning.

Are there special hotline numbers? Every major company has a hotline. You can find out the hotline number from the driver (if there is no such information in the minibus cabin), or via the Internet.

This service is organized specifically to prevent violations by drivers. All calls are recorded, so no call remains unprocessed.

How to Find out the Last Name of a Bus Driver

1. In the special entry line state. car number, enter the number of the car you need and click the “check” button.
2. The service connects to the database, finds the car and offers to register.”
3. After registering in your personal account, you will receive a COPY of the PTS, PASSPORT DETAILS of the car owner, online.

Theoretically, it is possible to find the owner of a vehicle by state registration number only through the traffic police database. However, in practice, the situation is different: you can find out to whom a car is registered by the state number plate, bypassing law enforcement officers. Sometimes indirect methods turn out to be much faster and more effective than trying to achieve the truth in the State Traffic Inspectorate.

FIND THE OWNER OF A CAR BY LICENSE NUMBER ON THE PTSINFO SERVICE. (read more…)

How to file a claim?

The claim is

So:

1. In the header indicate the exact name of the addressee - the carrier company, as well as your details, including contact details.
2. The name is placed in the center - Claim.
3. Next comes the “body” - the text part.
4. Signature, date.
5. List of applications.

The text part briefly and clearly, without insulting the driver, sets out the essence of the conflict

, and in the final part it is important to clearly formulate what exactly the purpose of the claim is - to punish the rude performer, to obtain compensation for damage, or otherwise.

It is necessary to attach documentary evidence of the amount of compensation - checks, receipts, invoices, examination results, medical records. conclusion, etc.

he has 30 days to review and respond

(Law of May 2, 2006 No. 59-FZ). They keep one copy for themselves, preferably with the signature of the person who received the paper and the date.

Complaints about a minibus driver.

Sample complaint against the controller

The document can be written in any form, adhering to the requirements of current legislation. When compiling it, it is important to follow these rules:

• In the “header” it is necessary to indicate the exact and full name of the recipient (name of the enterprise, its address, full name of the official, position held by him, etc.).
• The text should clearly and concisely describe the circumstances of the incident and identify the persons involved. If the applicant cannot provide the full name of the employee, then it is enough to indicate the route number, time of the incident and the transport company.
• In the text, the citizen must briefly formulate his demands (for example, that the company fire the employee, pay monetary compensation for damage, etc.).
• At the end of the complaint, it is important to make an inventory of the attachments to prevent their loss (receipts, photographs, etc.).

If it is established that the passenger provided knowingly false information and groundlessly accused the controller of violating his rights, he will not be able to avoid liability under the law.

You can make a complaint using the following example:

Next steps

What to do if the owner of a private minibus or the carrier company did not respond to the complaint?

If after a month there is no response from the addressee - there is neither a call nor a written response, then the claim is duplicated, also telling about the carrier’s reluctance to respond.

Now they send the complaint to the prosecutor's office or to the court

, attaching a copy of the claim.

Any manifestation of rudeness or disrespect for passengers should not be tolerated or hushed up; only polite people, including drivers, should work in the service sector. This is a responsible job, where there is no place for irritated drivers taking out their bad mood on passengers.

You will find information on how to return an electronic plane ticket on our website.

Where to complain

for a minibus driver? Find out about it in the video:

In this article we will consider a topic that can be briefly called “Mosgortrans - complaint hotline.” We will look at where you can file a complaint, how to write a complaint against a Mosgortrans driver, and after what time you should send it again. In addition, in the article we will also indicate the Moscow City Transport telephone number for complaints, so that you can call yourself and present your complaints. In general, we will try to fully cover our topic - Mosgortrans - complaint, so that you do not have any questions or misunderstandings.

Where can you complain about a passenger transport driver?

What to do and where to complain about unacceptable driver behavior? You can file a complaint about the bus with the city government. The contact telephone number and address of such management must be posted in the vehicle interior. As soon as a passenger has become a witness or participant in a conflict, it is necessary to urgently call the specified phone number and present your claims.

In addition to calling, you can write an official letter to the passenger transport control organization. The letter must be sent by mail. It must be accompanied by notification of receipt. A complaint against a bus driver must contain the victim's claim. To receive a response, you must provide your passport details, place of residence and postal code. A complaint about a bus is reviewed within one month.

Mosgortrans - complaint

It just so happens that we live in Russia and in our country the tacit consent of clients to disorder in the organization is considered the norm. In fact, Mosgortrans passengers are, in a way, clients, and drivers are employees of the service company. How many times do we encounter problems and inconveniences when traveling on Mosgortrans, but it’s unlikely that any of us have even written a complaint to Mosgortrans about the driver.

Mosgortrans can have many “jambs” and they are all different from each other: rudeness of drivers, delays of regular buses, non-working air conditioners, incorrect actions of conductors, and so on. Unfortunately, this list can be continued for a long time, because the level of Russian transport service leaves much to be desired.

But we are interested in making it more convenient for us to travel, so that we arrive on time and enjoy the trip, and not discomfort and negative thoughts. What do I need to do? A lot, of course. But we, ordinary passengers, can only help our long-suffering public transport in one way - point out the “sore” areas of the organization. And there is only one way to indicate this: write a complaint to Moscow City Transport. It seems like a simple but effective action.

Unfortunately, stereotypes still nest in the minds of the Russian people, which “whisper” that all complaints against Mosgortrans bus drivers will be useless, that nothing will change anyway, and the perpetrators will not be punished. It is not true. Let's move away from such national self-awareness of our own insignificance and fight for our rights. Mosgortrans does not receive hundreds of complaints, so management does not take action. If we constantly talk about what we don’t like, sooner or later we will be heard. One complaint written to Moscow City Transport, naturally, will not solve anything, but if there are a thousand of them, then management will not be able to do anything other than take real steps to eliminate the problems.

Why is the level of public transport service many times higher in Europe and the United States of America? First of all, due to the fact that there the level of civic consciousness among people is an order of magnitude higher. There, a driver cannot afford to drive drunk and be late for his route, as a result of which hundreds of people will be late for their jobs and receive reprimands, and some may even get fired. Agree, the price for driver incompetence is high. Therefore, complaints need to be written to Moscow City Transport. Send a complaint against the driver to Moscow City Transport if he is really at fault and behaves incorrectly. Don't let injustice reign in our daily lives.

Where and how to complain about public transport drivers?

Complain about drivers

If you notice incorrect behavior of a public transport (public transport) driver - being very late according to schedule, rudeness and other violations of the rights of passengers, you have the right to complain.

How to complain to passengers? The responsibilities of OT drivers and all the rights of passengers are specified in

“Rules for the use of ground urban passenger transport in the city of Moscow”

. Your actions to restore your rights and punish the offender: 1) Try to remember the parking number of the car. It is 5-digit for buses and 4-digit for trams and trolleybuses.

The park number is located outside (on the front and side sides) or inside (on the back side of the cabin). 2) Call the 24-hour Mosgortrans Hotline: 8 (495) - 953-0061. State your complaint or suggestion there. Dictate to the dispatcher the vehicle's parking number, route number, date, place and time of the unfortunate event.

Don't forget to introduce yourself and give your address and phone number.

Anonymous messages will not be considered.3) If you want to be guaranteed to receive a response, send a written complaint to the address of Mosgortrans by registered mail with acknowledgment of receipt: Moscow, Raushskaya embankment, building 22/21, building 1, State Unitary Enterprise "Mosgortrans" You should receive an official response send within 30 days.4) You can complain to the Moscow Department of Transport and Communications by phone: 8(495)-957-0547 - office hours.

Mosgortrans - hotline, complaints

So, let's narrow our topic a little and look at the section that we tentatively called “Mosgortrans - hotline, complaints.”

In general, to begin with, we recommend that you read all the rules and laws related to public transport so that you can understand when your rights have been violated. Let's say that the driver was rude to you or the bus was very late when it arrived at your stop. What to do? The algorithm of actions is, in general, simple.

First you need to identify the vehicle on which the violations were committed. Remember, or better yet, write down the state vehicle number and flight number. If possible, write down the vehicle's license plate number. It is located on the sides or on the driver's cabin.

After this, you need to call Mosgortrans - hotline, complaints.

Toll free number or

We can say that this is the main telephone number of Mosgortrans for complaints. Tell the operator what happened and explain what your complaints are. By the way, do not forget to leave your contact information, because anonymous complaints have no influence or power.

Mosgortrans hotline, Mosgortrans support service, free hotline 8-800

State Unitary Enterprise Mosgortrans was created to improve the quality of transportation, ensure uninterrupted communication and comfortable movement of passengers. Therefore, if you have any complaints about transportation on city routes or special transportation, you should contact the agency’s hotlines.

To support passengers, the company has several free telephone hotlines; you can contact us through the feedback form or express your opinion on social networks. Let's take a closer look at all the options.

Hotline numbers are located on the company’s website https://www.mosgortrans.ru/:

Contact center phone numbers:

Hotline for complaints in Moscow

Hotline number for writing complaints, for calls from mobile 3210.

When filing a complaint, the caller must provide his contact information: full name, phone number. Registration number of the vehicle that violated the Rules, location of the incident, subject of the complaint. Anonymous calls are not accepted.

You can file a complaint or express your opinion about the work using the feedback form. You can go to it from the main page of the site by clicking on the corresponding icon at the top of the screen:

After clicking on the specified link, the user will see a special form to fill out from the Department of Transport and Development of Road Transport Infrastructure of the City of Moscow:

Filling procedure:

1. We indicate the applicant's status. If this is a legal entity, then the application is submitted on the company’s letterhead signed by authorized persons, so it will not be possible to submit it electronically.
2. The “Appeal Parameters” block contains the name of the message: application, proposal, complaint. Choose the one you need. Then we select a topic: traffic management, special and social programs, bicycles, passenger taxis, etc. Next, you will need to specify the topic of the appeal in more detail, for example, by selecting “Taxi”, you should clarify: car, taxi stands, driver.
3. The third block is “Information about the object of the appeal.” The text of the message is entered here, no more than 255 characters. Files, such as photographs, are attached. The maximum number of documents sent is 10 pcs. You should pay attention to the possible document formats; if it does not meet the required parameters, sending will not be possible.
4. The following describes the complaint or proposal itself. The text must contain no more than 1500 thousand characters.
5. Block "Contact Information". You must enter your Last Name, First Name, Middle Name and contact phone number. It is indicated how the feedback will be provided - via telephone or e-mail; in the second case, an e-mail is additionally indicated.
6. The final stage is to familiarize yourself with the Rules for the Transfer of Information and submit an application.

If the user has several questions, each request should be created separately.

To receive an official response, the application must be submitted as an official request in the original document with signatures, sending it by registered mail with notification to the address: Moscow, 115035, Raushskaya embankment, 22/21, building 1.

To contact the State Unitary Enterprise using messengers, you can follow the following links:

What issues can experts help with?

The service accepts applications, claims, complaints related to the operation of urban transport in the capital.

Contact us regarding changes in routes, schedules of buses, trolleybuses, trams, and accepts orders for buses.

You can complain about a public transport driver and offer to open a 24-hour route service. Report an emergency situation on the road.

On what issues will support not be able to help?

When submitting an application through the Department of Transport, it will be accepted only if its consideration is within the competence of the service. Support will not be able to help if the citizen does not want to provide his contact information.

Response time and specialist competence

According to reviews from citizens, operators answer calls competently and provide complete information on the situation.

The average response time to applications from citizens is until the next day. When sending a formal complaint, the review period may be extended to 3-5 days, depending on the complexity of the problem.

Mosgortrans - write a complaint

If for some reason you cannot submit a complaint to Moscow City Transport by phone, then use the old method - by mail. Yes, you can freely write a complaint to Moscow City Transport and drop the letter in the mailbox. In this case, by the way, you are entitled to an official response from the transport company. You write your complaints on a piece of paper and leave your contact information so they can answer you. You need to send a complaint to Mosgortrans to the address: Moscow, Raushskaya embankment, 22, Mosgortrans.

This method of complaint has long since become obsolete, but, as a last resort, you can try it. In addition, as we have already said, you are guaranteed to receive a written response about the actions taken to resolve the problem.

How to submit a complaint to Mosgortrans?

In Moscow, the problem with transport is very acute, so legislation introduces new bills that can distinguish between the rights of passengers and the responsibilities of transport companies and their employees.

In the capital, one of the well-known operators is Mosgortrans, and accordingly, most of the complaints end up here. There are specialists here who work with complaints and consider them in accordance with the law.

To submit a complaint, you can choose any convenient method that will be most convenient for the sender. Delivery times remain the same depending on the shipping method.

Complaints about Mosgortrans bus drivers

And finally, we will tell you about another way to influence the situation and send a complaint to Moscow City Transport. We are talking about contacting the Moscow Department of Transport and Communications. Phone number of this institution. It is quite possible that this measure will be more effective than all of the above, since this is a complaint to the management of the Mosgortrans company. Although, it is not known where it is better to write, so try to “bomb” several targets at once, sending complaints to Moscow City Transport.

Conflicts in the process of transport activities may arise due to disputes between road users. The reason is the order and quality of service provision. Most carriers are not committed to peaceful resolution of conflicts, forcing passengers to contact regulatory authorities. Complaints about transportation are no exception.

Where to file a complaint against bus station employees

» Personal Income Tax There are 3 ways to submit a claim to Mosgortrans: call, fill out the proposed form on the official website of the enterprise and write a request. You can challenge the actions and decisions of the organization itself to the Department of Transport and Development of Road Transport Infrastructure of Moscow, the Moscow Government, the prosecutor's office and the court.

A passenger on public transport in Moscow is the same consumer as a buyer in a store.

And he has the right to receive quality service. If the transportation is carried out in violation of the schedule of departure to the line, the required stops or route, the driver or controller is rude, then a complaint to Mosgortrans will help organize trips on public transport in accordance with the rules and regulations. Table 1. Reasons for the complaint Instance Reason State Unitary Enterprise "Mosgortrans" Rudeness and rudeness of personnel (bus driver, tram, controller), failure to comply with the traffic schedule, access to the line of faulty equipment, violations of traffic rules and traffic intervals, refusal to drop off or pick up passengers from mandatory stops , non-compliance with transportation rules, demand for payment from beneficiaries: pensioners, labor veterans and other special groups Department of Transport of the city.

Moscow When Mosgortrans does not respond to a submitted claim and does not solve the problem Moscow Government Prosecutor's Office If the situation is not resolved and the applicant has not received a response to the complaint Court Other authorities have not resolved the problem, the applicant has suffered harm, which Mosgortrans refuses to compensate pre-trial The main task of the enterprise is transport services population and guests of the city of Moscow.

Grounds for complaint

A person who has suffered from poor-quality transport services has the right to file a complaint on the following grounds:

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1. The movement of ground transport does not comply with the established schedule.
2. Neglect of traffic rules.
3. Violation of requirements for boarding and disembarking people on public transport.
4. The behavior of the bus (employees of the transport enterprise) is characterized by disdain for the passengers, rude (boorish) attitude, and the use of obscene language when communicating.
5. The driver does not fulfill the obligations stipulated by the job description, the rules of behavior in the car interior do not comply with the norm (smoking while driving, drinking alcohol and drugs, telephone conversations).
6. Failure to comply with sanitation regulations.
7. Violation of the rights of citizens who have benefits (denial of free services established at the legislative level).

Claims that do not have clear arguments risk being left unturned. The accused person has the right to appeal the actions of the applicant and file a complaint.

How to write a complaint against a bus driver

The method of writing the document does not matter; handwritten and printed versions are allowed. The form is not regulated by law, but compliance with some requirements is mandatory:

• use of formal business style;
• compliance with business rules;
• literacy;
• inadmissibility of using phrases with profanity with signs of rudeness, disrespectful attitude;
• brevity;
• objectivity;
• legal framework;
• lack of emotional exaggeration;
• accuracy of presentation, indicating details relevant to the conflict;
• indication of eyewitnesses of the incident;
• chronological sequence.

The above rules also apply when writing a complaint against the conductor.

Procedure

In the event of a dispute in public transport, you must adhere to the following algorithm of actions:

A response to a complaint is provided within a month

, despite the method of submission (personal reception, online reception).

Sample 2020

The structure of the document does not imply a clear plan of presentation. The text must contain essential information on the case:

1. Name of the competent authority (full name, position):
   legal address;
2. means of communication.
3. Personal information about the applicant:
   place of registration;
4. contact phone number, email.
5. Name: “Complaint” (claim).
6. Information about the violator (route driver).
7. Misconduct, signs and qualifications (normative justification).
8. Circumstances of the commission of the act.
9. Availability of witnesses.
10. Requirement (suggestion).
11. Applications.
12. Date of preparation.
13. Personal signature (with transcript).

To the municipal administration

The victim has the right to file a complaint about the bus with the local authorities. You can do this in several ways:

• use the municipality's email account;
• personal visit to the institution;
• official website of the city (mayor): usually there is a questionnaire form to fill out.

In the structure of the administration there is a department for working with citizens' appeals, where appeals are received. Further issues are resolved in consultation with specialists in the transport sector. Having studied, an objective “dry” report is drawn up and provided to the applicant after a month in the manner specified in the claim.

Mosgortrans hotline phone number, how to write to support service

In this article we will find out how the Mosgortrans hotline works, what numbers can you call? Are there alternative means for sharing information? In what cases will the support service help?

About the organization

Mosgortrans is a state enterprise responsible for the operation of the transport infrastructure of Moscow and partly the Moscow region. The activity is related to the transportation of passengers by bus, route, tram and trolleybus transport within the Moscow region. It is possible to order buses, both regional and interregional.

Passengers may need the help of specialists to clarify schedules, routes, and stops. To do this, use the contact center.

How to write to Mosgortrans support service?

To find out the details of the organization’s functioning, we recommend visiting the official website - https://www.mosgortrans.ru. In addition to general publications, the portal will contain news, procedures and schedules for changes in route schedules, etc.

On the website in the “Contacts” section - https://www.mosgortrans.ru/contact, there is a “Leave a request” tab, it is intended for passengers who have encountered problems or would like to find out the necessary topics.

The Mosgortrans support service is ready to accept and process requests in other ways:

• Email.
• Social media.

If you have private requests to the company, send letters to the address, to clarify available vacancies you can send a message to the address

What is the telephone number of the Mosgortrans hotline?

In Moscow and the region, if you need to quickly find out the necessary information, you can contact the hotline. Operators respond quickly and are ready to advise on any topic.

The hotline telephone number for private cases and general questions is one or (working of bus stations). Call tariffs depend on the conditions of your operator. You can call from any cell phone or landline phone.

For smartphone users, they have also provided a short hot number - 3210; clients of Beeline, Megafon, MTS, Tele2 can call.

Hotline of the main representative office for business relations.

HR helpline number.

Contact-

Moscow transport serves the boundaries of Moscow and some areas of the Moscow region. The center's telephone number for clarifying general questions and reporting problems is the same - +7 (495) 539 54 54.

Contact-

You can find out what schedule bus stations operate on and check the flight schedule using a single line - +7 (499) 940 08 43.

Addresses on the map

Addresses, telephone numbers, ratings and operating hours of the organization can be viewed on Yandex Maps.

What cases is the hotline intended for?

The support service is engaged in informing citizens on various operational issues related to the work of the organization. Operators will tell you the schedule and routes of flights, tell you how to pay, use a single card, etc.

By contacting the call center, you can complain about the driver, telling about problems, traffic violations, and poor condition of the interior.

In what cases will support not be able to help?

You should not contact questions that are not within the competence of the contact center; support will not be able to provide the required answer.

Do not ask questions about the operation of bus stations via the general hotline; technical support staff will not be able to provide the necessary information. You need to contact directly the single center for monitoring the operation of bus stations.

Appeals that are not in proper form, without specifying the reason or topic, as well as those that use obscene language will not be considered.

Anonymous messages without indicating the citizen’s personal contact information are not accepted.

How to write a complaint?

There are several ways to leave a complaint about the work of an enterprise or individual employees:

You can also report your complaints or negative experiences by calling the call service by calling during business hours and leaving a request indicating detailed information.

Other methods of communication

News, interesting events, and changes in work are published on social networks VKontakte, Facebook and Twitter.