Unified dispatch center for housing and communal services of Moscow

Reasons for de-energizing DHW and cold water supply

Most often, the consumer does not know that the water supply is planned to be cut off. Moscow is a big city and cases often occur when the supply of hot water and cold water is carried out unscheduled. This may be due to an accident or emergency repair. In any case, the citizen suffers first and often does not know who to call in Moscow if there is no water.

There are emergency reasons that do not require warning. However, even for such cases, specific periods of time are prescribed during which utility companies must correct the situation. Utilities are required to comply with water shutoff standards and report in advance about an unscheduled interruption in the supply of the resource.

No housing office or management company has the right to schedule shutdowns for the autumn, spring or winter periods. This is why there is summer, when people go on vacation and stopping the supply of hot water will not cause serious inconvenience.

To find out the reason why there is no hot water, in Moscow in 2021 you need to call the emergency line at the number: 8-800-700-40-70. The cool center operators will indicate the reasons for the lack of water supply.

The following situations are common:

• accident;
• carrying out major repairs;
• pipe cleaning;
• connecting new facilities;
• problems with housing and communal services.

Note: utility companies are required to notify users 10 days before the start of work. The only exceptions are emergency situations.

Watch the video: “Where to complain if the water in the house is turned off outside of the plan.”

Who to call if your hot water is turned off?

You open the tap, but there is no hot water. However, you are not warned about the planned interruption of water supply. How to find out why there is no hot water?

Information about unscheduled outages is provided by:

1. Management Company. This is the organization that should know about all possible reasons for the lack of water.
2. Emergency dispatch service. Here they can inform you about the accident (if one occurs) and the time frame for its elimination.

There is no hot water on a weekend - who to call? During non-working hours, there may be no one in the office of the management company, so it is better to find out why the water was turned off immediately from the emergency service. If the water supply is suddenly and centrally cut off, the dispatcher will notify you about it.

Who to call when the cold water is turned off? Call the same emergency service or management company phone numbers. The numbers can be found on the receipt for payment of services, on the first floor of the entrance, where reference information is located, from more informed neighbors (for example, from the person in charge of the entrance).

Disconnection standards for hot water supply and hot water supply in 2020

If the water supply is cut off without warning, then you should call within the Moscow region in 2021 immediately. Sometimes incompetent housing and communal services employees do not comply with regulations. PP No. 354 sets out the rules for stopping the water supply.

It specifies regulations, for example, SanPin 2.1.4.2496-09 and SNiP 2.04.02-84 regulate the legal grounds for disconnection and highlight time periods:

1. The maximum number of hours per month for which water supply can be interrupted is 8 hours (total time). The duration of one outage should not exceed 4 hours.
2. If we talk about the supply of hot water, the total blackout also cannot be more than 8 hours.
3. When major repairs of pipes are planned, utility companies are required to warn consumers of an apartment building, district or village two weeks in advance. Most often, the duration of such work does not exceed five days.
4. If an emergency occurs, then according to the standards it is allowed to shut off the flow of water for a period of no more than two weeks. This period is considered the maximum, and it also applies to summer preventive work.
5. When withdrawing or reconnecting, eight hours per month are available, so housing office staff must make a plan in advance.

If the rules are violated, penalties may be imposed on the guilty party.

Rules for turning off water supply

If the cold water is turned off, you should first call in Moscow directly to the utility company that represents this resource. Some houses in the capital still receive hot water supply and hot water supply from the state Vodokanal, and this is where you should call and complain if the blackout is illegal.

The claim will be substantiated when consumers have identified disconnection violations and there is an evidence base. There are basic rules that experts recommend that public and private companies adhere to.

For planned major repairs of pipes or reconnection of a resource, residents are notified two weeks before the start of the event. Government Decree No. 354 prohibits turning off water supply without legal grounds.

The regulatory act prescribes the procedure for the provision of utility services, in particular hot water supply and cold water supply. Utility workers can violate any rules only if there is an order from local authorities to do so. Residents of apartment buildings must be notified of this one month in advance.

IGVS: what is this?

For those who are tired of heating water on gas or a kettle once a year or more often, a solution that is used by all civilized humanity is suitable. Namely, to provide individual hot water supply

.

All IGVS systems can be divided into gas and electric based on their energy source. The first type is more preferable, since, all other things being equal, heating a large amount of liquid with electricity costs a pretty penny.

Most often, heating boilers are classified into the following categories:

1. Flow-through.
   They are small in size, which is especially important for most apartment owners. However, you will need to wait a little while for warm water to flow from the tap: the system operates with some delay.
2. Cumulative.
   There are various boilers on the market ranging from 5 to 1000 liters. Accordingly, not all of them can be installed in a tiny “Khrushchev” or “odnushka”. The most important advantage is complete independence from the whims of housing and communal services workers, especially if the tank capacity is decent.

As for the cost, the price of hot water boilers starts from ten and ends in the region of several hundred thousand rubles.

About once a year, if not more often, there is no hot water in the apartment. Where to call? First of all, to the management company, the phone number is indicated on the utility bill. Next to the prosecutor's office, municipal authorities or specialized departments. Or you don’t have to call and worry, but install an individual water heating system.

Where to turn when there is no water in Moscow and the region

Many citizens do not know where to call if their hot water is turned off in Moscow and do not have the information. The telephone numbers listed below can be useful not only when the supply of a resource is interrupted, but also in order to find out current information. For example, when a shutdown is planned in a specific area of ​​the city or Moscow region.

Hotline of the Moscow Water Inspectorate

The first number to call if there is no water in an apartment in Moscow is the customer support service by phone - 8-800-700-40-70. The hotline operates 24 hours a day. Operators will answer questions from citizens, since information is sent to the cool center first. This is advisable if the water disappears late in the evening or at night, and the number of the management company or HOA does not answer. Representatives of the service not only provide consulting services, but also record citizens’ complaints in a registration journal.

You can also contact the emergency service - the number is indicated on the MKD information boards. There are other hotlines. For example, the Moscow Housing Inspectorate has the necessary information - employees respond around the clock.

Contacts are given with code (495):

• 681-77-80;
• 681-20-54;
• 681-21-45;
• 681-20-54.

Note: the call is free if you use a landline phone in Moscow and the region.

Unified dispatch service telephone number

The department is always aware not only of the exact dates of repair work, but is also the first to receive information about an accident. It is the dispatch service that calls repairmen to the site if a pipe bursts or an emergency situation is detected.

You need to call 8-495-657-87-03. When the water supply is intermittent, you should call 8-495-681-77-80.

Additional telephones

To obtain additional information on a specific area, it is worth knowing all the numbers at which the citizen will be provided with up-to-date information.
Table 1.

Note: by calling the number you can get information and apply for a recalculation of water fees due to a shutdown.

Finding out information

If there is no hot water in the apartment, do not be shy, find out exactly when there will be water, for what reasons the shutdown occurred, when the water will be turned on. If you have at hand the numbers of the services that are responsible for the water supply, you can easily find out what happened. Perhaps preventive or emergency work is being carried out.

You always have the opportunity to find out some information from neighbors, acquaintances and friends; perhaps they are aware of the failures that have occurred. They may also have phone numbers where you can get the information you need.

Remember that all utilities have a responsibility to provide high quality service to users . You have every right to get what you pay for. The emergency service must promptly respond to problems that arise.

The fact is that residents of houses pay for services in full. If for some period water was simply not supplied, a recalculation must be made . By the way, wages for those who work in public utilities are also calculated from this money. Therefore, you can ask the employees in full.

Complaint about the lack of hot water supply and hot water supply in Moscow

It is increasingly happening that utility companies violate the rules for supplying resources and do not promptly respond to the problem. It is in these cases that you need to know which inspectorates a citizen can complain to.

The list includes:

• housing office;
• GZHI;
• Vodokanal;
• HOA management;
• Rospotrebnadzor.

However, this is an incomplete list of authorities through which justice can be restored and a complaint can be filed.

Responsible authorities

It doesn’t matter who provides the services - a public housing service or a commercial management company, a claim about poor-quality supply of hot water or cold water must be written to the Housing Office at the place of residence.

You can submit a letter of claim in person or online. The application states the legal norms that were violated and the evidence. Lawyers advise sending collective complaints, as they are considered faster due to priority.

Sample of a collective application for a management company.

Filing a claim through the State Services website

If the tap comes out with cold, rusty water or is completely absent, and utility workers do not react in any way to citizens’ statements, the Housing Office will issue a warning to the resource supplier and impose penalties.

Filing a claim online is a more convenient option.