Is it possible to return air tickets purchased online?

Log in to your Personal Account and find the order for which you want to return tickets. Next to its number there is a “Return and Exchange” button. Click on it and select the “Return ticket” field.

An electronic application will open in a new tab for you to fill out.

In the application, indicate the passengers, flights for which a refund is needed, the reason for returning the tickets and the method of refund.

Each airline has its own return policy. Some tickets are completely non-refundable, while others can only be returned with heavy fines. Before filling out a refund application, please look at the flight conditions of your ticket in your personal account, there is information about refund penalties.

The sooner you return your ticket, the greater your chances of avoiding large financial fines. A request for an urgent refund must be sent at least 4 hours before the end of check-in for the flight. In this case, we are guaranteed to process it. Once registration begins, increased penalties for ticket refunds begin to apply. Please note that most airlines either do not refund money or impose an additional penalty in case of no-show, so the timing of your refund application is very important.

Forced refund of air ticket

In normal practice, no fines or fees are charged for forced returns. In what cases is it possible to issue it:

• flight cancellation or delay for more than 3 hours;
• illness of the passenger (it is necessary to provide medical documents confirming contraindications for the flight on the date of departure);
• death of a close relative of the passenger (you must provide proof of relationship and a death certificate);
• death of a passenger.

The airline will only consider a refund application if you notify the carrier of your cancellation of the flight. This must be done no later than check-in for the flight ends. You can do this either directly with the airline or through Ozon.travel by filling out an application for an involuntary refund (the minimum processing time for an urgent application for a refund is 4 hours).

Each case is considered individually and must be agreed with the airline. We will refund the money immediately after the airline confirms the forced refund. Typically, the airline considers such applications on average within a month; for foreign carriers and some Russian carriers, the review period can be up to 90 days.

None of the Russian airlines considers visa refusal to be grounds for forced return. For foreigners flying to Russia, money will not be returned if a visa is refused by Iberia, SN Brussels (Brussels Airlines), SAS. Of course, airlines that do not operate flights to Russia will also not refund your ticket for this reason.

Deadlines

The sooner a passenger contacts the airline with a decision to cancel the flight, the greater the chance of getting their money back:

1. Earlier than one day before the flight departure , the full cost of the ticket is refunded, excluding fines and fees and commissions of the payment system (if provided for by the rules of a particular airline).
2. Less than 24 hours before the plane's departure - the refund amount will be only a percentage of the cost of the air ticket (with the exception of expensive tickets, where the full amount is refunded even after the flight departs).

An urgent refund request must be submitted prior to check-in. Afterwards, increased penalties for returning an electronic ticket begin to apply.

Voluntary refund of air ticket

All cases that do not fall within the definition of involuntary return are considered voluntary return. If you decide to issue a voluntary return, then:

• indicate the method of refund;
• check the return consent box;
• Click on the “Submit Return Request” button.

Available ticket refund options will be offered automatically depending on how you paid for your order.

In case of voluntary return the following will be withheld:

• airline fine (if the ticket fare provides for this);
• Ozon.travel fee for issuing a ticket, if it was included in the price upon sale;
• Ozon.travel fee for processing a refund (is not withheld when returning tickets for infants).

The amount of the fee depends on how much money the airline will return to you, on the method of purchasing tickets, and also on what level of Ozon.travel service support applies to your order.

Here is the current Ozon.travel fee for the return processing service:

If you are in doubt about whether to return the ticket, send a request for a preliminary payment from your Personal Account on the Ozon.travel website and make a decision after you find out the exact refund amount.

Is it possible to return an electronic plane ticket?

As with regular air tickets, it all depends on the so-called “fare” at which you bought it. In other words, the tariff is the conditions for returning and exchanging a ticket. Yes, yes, this is the same long “sheet” of text, after which, when purchasing an air ticket, you checked the “read and agree” box without even reading it.

Now is the time to return to the tariff conditions and read them carefully. You need to look for ticket refund rules on the airline's website, even if you bought it online through an intermediary.

How to return a ticket and get your money back

The size of fines and the procedure for registration depend on the company’s rules.

Nordavia accepts requests for refunds via the feedback form or in your personal account. For canceling a flight on domestic routes you will have to pay a fine of 2 to 3 thousand, on international routes – from 40 to 60 euros. The cost of the air ticket minus the commission is returned to the plastic card within 10-30 business days from the date of registration of the refusal.

The amount of the commission fee for canceling an electronic ticket from Nord Wind depends on the time of registration of the application. It is more profitable to inform about the refusal 2-3 days before departure. In this case , NordWind will withhold from 15 to 50% of the cost of the air ticket. If you notify Nordwind Airlines later, the commission will range from 35 to 80%.

Unlike many air carriers, Red Wings will refund the amount spent the next day after the request. The application can be submitted through the feedback form on the Red Wings . The amount to be paid is calculated after submitting documents.

For cancellation of a flight, Azimuth charges a fee from 3 to 5 thousand, depending on the fare and the remaining time before departure. Money is transferred within 5-7 business days.

Belavia passengers are charged a fee ranging from 40 to 100 euros. You can only get your money back using refundable air tickets. From the moment the documents are submitted until the bank account is replenished, usually no more than 20 working days pass.

IrAero clients can return their air tickets both before check-in and within 24 hours after the plane departs. The company will withhold the least with advance notice. The commission amount will be from 3,000 to 4,000 rubles. If you submit documents the next day after flight departure, the fee will increase by 25% of the cost of the flight. Time restrictions do not apply only to the premium and business tariffs.

Turkish Airlines refunds payment only in a situation of forced refusal or if an error is detected in the client’s personal data. In other cases, payments will be denied. At the same time, Turkish Airlines is ready to accommodate passengers who missed their plane. They can pay a fine and use an air ticket rescheduled to another date and time.

Rusline clients can cancel their flight only before check-in for the flight has completed. You can get most of the flight cost back if you return your ticket 2-3 days in advance. In this case, the airline will withhold 1,300 rubles. for each flight on the route. If there is less than a day left before departure, the commission will increase by 25% of the fare. You can submit an application in two ways: through the carrier’s website or by calling the contact center. The period for consideration and payment of money is from 3 to 30 banking days.

RyanAir is one of the few air carriers that allows you to reassign a seat to another passenger's name. The service costs 100 euros. Or you can reschedule your flight date and time for 45 euros. If the fare changes, the difference between the flight prices will be paid additionally. You can refuse and return payment only due to flight cancellation.

Air Serbia solves issues in a similar way : you can count on compensation for costs only in the event of a forced return. But most often it is possible to arrange an exchange without additional commissions. There is also the possibility of rescheduling the travel date in case of loss of documents, or making partial changes to the route.

Alitalia is also ready to partially or fully refund the cost of the route, subject to contacting the contact center or representative office of the company within 24 hours after departure of the flight. It is possible to replace one flight segment.

Russia Airlines allows you to cancel a flight without paying fines within 24 hours from the date of booking. Otherwise, you will have to accept a loss of 25% of the ticket value.

Passengers who have made a reservation through the company’s online resource can receive money for a flight with NordStar The payment amount is calculated in accordance with the selected tariff plan. After reviewing the application, the money will be credited to your bank card within 20 business days.

Airbaltic and AirAsia economy class electronic tickets . The basic fare only covers airport taxes. There is a more loyal attitude towards premium and business class passengers - in the first situation you will have to pay a fine of 50 euros, in the second - the locouster will pay the entire cost of the flight.

the rules for returning tickets from Aeroflot , Pobeda , Ural Airlines , S7 , and UTair .

Algorithm for returning electronic tickets

To return air tickets purchased online, you must complete the following steps:

1. Go to the airline website.
2. Find your air ticket in the “Booking” section.
3. Read the instructions for returning a ticket.
4. Fill out a return application and attach scanned pages of your passport with a photo.
5. Select the "O" button . Next, follow the return policy that will be offered.

If the site does not have a “Personal Account”, you need to find the support phone number on this resource, call there and listen to instructions on how to return a travel document.

In your application you must include:

• purchased ticket number;
• Reservation number;
• departure time;
• departure day.

Time, airline, fare

There are several reasons why a passenger will be able to receive their money in whole or in part. Here are the most important ones:

1. Depends on how much time is left before the flight starts . The sooner the ticket is returned, the fewer problems the passenger experiences in this regard. If a person notifies of his refusal to fly more than a day before departure, with a greater degree of probability he can count on reimbursement of the full cost of the boarding document. At the same time, he is not charged any fees that are indicated in the airline's tariffs. If there is less than a day left before the plane departs, then, as stated above, the passenger can only count on 75% of the money from the cost of his ticket. When there are three hours left before the plane takes off, the cost of a refund for travel is significantly reduced.
2. Since each carrier has its own conditions for returning tickets, much depends on the airline from which the boarding document was purchased.
3. From the cost of the air ticket, or fare . The advantage here is primarily for business class passengers and premium ticket holders. Since the price for such travel documents is initially high, the fines are minimal. If you need to issue a refund for an economy class ticket, then a partial cost of the boarding document will be refunded, minus the fuel surcharge, airport taxes, and agent services. It should be taken into account that for a number of low-cost airlines that provide their passengers with cheap air tickets, refunds for them are almost impossible.

The money for the travel document is refunded by the airline with which it is booked.

Refund period

On average, the refund period for an e-ticket can last from ten days to three months.

The company pays the passenger in cash at the cash desk or transfers money to a bank card. Refunds can also be made to the passenger’s electronic account.

What is your air ticket?

In most cases, a ticket purchased online is returned in the same way as a regular one. But only if you bought it without the “Non Ref” mark (non refundable). Most often, tickets with this mark are sold on low-cost airlines or are among the cheapest, even in economy class. If it says Non Ref, then your money will not be returned .

Buying plane tickets online is fast and convenient!

If you have a full ticket, a refund is possible. Conditions may vary between airlines - look for them on the carriers' official websites. But everyone has one principle - the sooner you apply for a refund, the easier the process will be.

Note:

Usually, the more expensive the air ticket, the easier it is to return it. That is, in 95% of cases you will not have any problems returning business class. Fines for this procedure may either be absent altogether or be several times less than when returning a low-cost airline.

Tickets purchased through promotions, sales or special rates are non-refundable. But you will most likely be allowed to exchange it for another flight. Some carriers generally accept returns on the day of sale. If you are late, then only transfer the flight to another date. Therefore, carefully study the conditions before purchasing.